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May 13th, 2018 08:00

XPS 15-9560, Bluetooth NOT working

 

Hi, I'm using XPS 15 9560 with Windows 10 Pro Build 17661 version and after the latest update Window10's Blutetooth Open/Close button started NOT Working.

as you can see below screenshots my bluetooth device seems ok, driver is already up to date but I'm not able to change the status of the win10's bluetooth option, it doesnt discover any bluetooth devices and not able to send/receive files to any device ( also unable to set visible my laptop on bluetooth )

I already updated all the BIOS, device drivers and windows updates but there is nothing change, could you please help me about solving this problem. 

1.Win10 Opn/close Bluetooth Problem ( I'm not able to change the status of bluetooth button )- https://www.dropbox.com/s/3k1fscs1hwx4znf/win10_xps15_bluetooth_problem0.png?dl=0 

2.Allow device to find problem - https://www.dropbox.com/s/mguecsmq69vz9m6/win10_xps15_bluetooth_problem1.png?dl=0 

3.Device manager - https://www.dropbox.com/s/1v6bbkh2mj5vpg4/win10_xps15_bluetooth_problem-devices.png?dl=0

4.Bluetooth Service is running - https://www.dropbox.com/s/u9mjprp1sjy7opn/win10_xps15_bluetooth_problem-service.png?dl=0

5.I previously added these devices but still not able to connect them - https://www.dropbox.com/s/kv2554hzfv841kx/win10_xps15_bluetooth_problem-bluetooth%20devices.png?dl=0

 

I already checked and applied the below solution but it doesn't work for me.

https://www.dell.com/community/Laptops-General/Dell-XPS-9560-bluetooth-is-not-working/m-p/5107738#M914814

 

 

1 Message

February 25th, 2019 03:00

This happens to my XPS 9560 from time to time. Usually downloading and re-installing the network card device driver works for me. Try at www.dell.com/support/home

14 Posts

June 18th, 2019 12:00

Are you saying to delete and reinstall the software? I haven't used BT in months and just found the same problem. It's missing from Device Manager but that software is installed. A plain reboot didn't work.

 

Oops, missed the previous poster's comment. Trying it now.

5 Posts

November 29th, 2019 03:00

Kudos to you. It was "unknown device" not "USB" for me. But, uninstalling did the trick! My bluetooth disappeared completely after I updated the Killer Bluetooth drivers from the Killer website.

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