XPS 15 9575 2-in-1, turning on in backback

Question

I'm going to lose my mind with this computer. Mmy Dell XPS 15 9575 2-in-1 continuously is turning on by itself while in my backpack & computer sleeve. It does this whether it's sleeping or EVEN WHEN IT'S SHUT DOWN. I've updated my machine with all the recommended Dell and Windows updates over the last 2 years and it still continues to do this. The laptop is well over 110+ degrees when I take it out and my battery is completely drained, it's basically so hot you cannot use the laptop. I fear this is frying my battery (lasts less than an hour) and the 4k screen (flickering and screen tearing with the heat). I've caught this happening probably 15 times in the last 9 months and it's highly concerning. It's like this laptop is trying to self-destruct. I am scared to bring my laptop anywhere nowadays for the fear of it starting a fire or destroying itself. It gets so hot to the touch, that I know for certain it's causing damage to itself. This issue is beyond even an internal computer problem, this is down right dangerous. I do not feel safe bringing this laptop on a plane. I've run battery reports and my laptop can only hold 39% of it's original capacity. I'll be lucky to use Chrome for 40 minutes on a full charge before it dies. Completely unacceptable. This is a $2,200 nightmare of a computer that Dell won't offer any help on. My 2013 MacBook Pro has better battery life, startup time, a FAR better touchpad, and no crazy heat issues like the 9575. Here's a summary of all my issues since buying this thing 3 years ago, the battery is completely shot, the touchpad is unusable, my CPU fried and had to be replaced 6 months into ownership, AMD & Intel do not offer up to date graphics drivers, and one of the USB-C ports no longer works. I have not been fully satisfied with this laptop since the day I bought it. I am on my own with these issues and it's pushing me to never buy a Dell product ever again. 100% a disgrace to the consumer for a premium product line.

Mary G · Answer

Never put a sleeping or hibernating laptop in a bag or any enclosure. It must be completing shutdown. It is a fire hazard and any damage caused by the heat is not covered by warranty. See this official warning from Dell-- Backpack usage and Laptops
With regards to transporting your laptop, you must first turn the laptop OFF =
* Select the Start button
* Click Power
* Click Shut down
Under no circumstances should you leave a laptop powered on and in any sleep/hibernate/standby mode when placed in a bag, backpack, or in an overhead bin. The PC will overheat as a result of that action. Any resulting damage will not be covered by the Dell warranty.

See more info about batteries-- FAQ - Laptop battery articles - Dell Community

You can make a shutdown shortcut to make sure it is completely shutdown . See this about this problem-- It tells you how to make the shutdown shortcut

Shutting Down Doesn’t Fully Shut Down Windows 10 (But Restarting Does) (howtogeek.com)

Luke717 · Answer

Good advice. The article you link too is also good and is worth reading. The start of the article sets the scene:

This weirdness is all thanks to Windows 10’s “Fast Startup” feature, which is enabled by default. This feature was introduced in Windows 8, and has also been called Fast Boot and Hybrid Boot or Hybrid Shutdown.

It seems to me that the best approach is to uncheck (turn off) fast startup if it's enabled (and is by default in Dell systems). This screenshot shows the 2-step process to do that:

In Windows 10, I got to this screen via System > Power & Sleep > Choose what the power buttons do > and then at the screen shown in the screenshot.

Once done maybe you'll need to cycle a shutdown/startup sequence and then shut down the PC completely for it to be shut down.

I tend to put my computers to sleep at the end of the workday ready for action the next day (with a full shutdown about once a week). But only if a machine is in the open. No issue with a desktop machine.

Hope this helps!

SMK617 · Answer

Thanks for the advice Luke and Mary. I just turned off the Fast Startup feature...hoping this prevents my issue.

I will monitor it going forward, but I'm still concerned that my computer was booting up (from a fullshut down) and causing this heating issue. I'm 100% positive I've seen this occur with the laptop fully shut down. I understand it's dangerous to place the laptop in a bag on Sleep, but if I cannot even do that with the laptop shutdown, then why did I even buy a laptop in the first place. Anyways, I hope it all has to do with this fast startup feature.

Thanks again.

XPS

XPS 15 9575 2-in-1, turning on in backback

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