XPS 17 9700, audio crackling sound

Hello.

Just grabbed new Dell XPS and there is an issue with crackling sound - speakers and earphones. This crackling sound appears from time to time when I listen to music or watch the movies. Also You can hear crackling sound when You skip track / video using length bar

Some videos with this problem:

https://streamable.com/rtrp1i
https://streamable.com/qkki6s

Same crackling sound apperas from time to time when I listen to music (without any interaction like track skipping etc.)

Responses(17)

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erpster05

219 Posts

0

August 17th, 2022 16:00

@Shane O wrote:

I am having the same problem. Can you assist me?

did you try any of the solutions mentioned by either Oleksandr322 (disable DellDataVault from running at startup with Autoruns) or tfacente33 (uninstall/remove Waves maxxaudio)?

C

cfoxy17

2 Posts

0

January 10th, 2023 21:00

None of the suggestions worked in this post, but something else did: "Reset this PC". I chose "delete everything" and when asked how I wanted to reinstall Windows I chose "Cloud download". After doing this I am miraculously not facing the issue anymore! Luckily it was a brand new laptop so I didn't have anything to lose really...

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