65 Posts
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82919
XPS 9310 - Bluetooth lag with Logitech MX Keys + MX Master 3
My XPS 13 9310 has Bluetooth issues just like my previous XPS 9360
I just received the laptop and updated all drivers, bios and Windows - Everything is up to date.
Connect my keyboard and mouse and off we go. Awesome laptop - If you don't mind your mouse getting stuck for 2-3 seconds. Or typing a few characters behind.
In the beginning with my 9360 I had a similar problem - Though I remember only turning off some mouse settings and that solved it. Now - can't figure out why out of the box a $2K laptop cannot perform as it should.
Marcus St
20 Posts
0
January 31st, 2021 04:00
Thanks a lot!
It also seems to have solved the issue for me!
But I wonder, why that issue is also present on Ubuntu...maybe the driver is provided by Intel and has the same issue.
jpc0480
65 Posts
0
February 1st, 2021 01:00
Thanks to @YsHaNgM for finding this!
The fix, again for anyone with any trouble with Bluetooth mouse or keyboard lag on a Dell XPS 9300 or XPS 9310 is a registry tweak =
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&ed1e05a&0&10\Device Parameters]
"DeviceSelectiveSuspended"=dword:00000000
"SelectiveSuspendEnabled"=dword:00000000
"SelectiveSuspendSupported"=dword:00000000
yamsta
3 Posts
0
February 1st, 2021 07:00
Well it's not just Dell -- it affects other computers using that same wireless chip made by Intel. It affected my Lenovo too. I would say the issue is mainly with Intel and Windows but Dell (and other manufacturers) should have done a better job at communicating this issue with Intel and Customers to get to the bottom of this sooner. Seems like there was a lack of testing as clearly this was a bug in the driver(s).
JoeAchkar
34 Posts
0
February 1st, 2021 07:00
Perhaps someone can help me with this : https://www.dell.com/community/XPS/Dell-X13-9310-Nov-2020-Hifi-System-USB-Digital-to-Analog/m-p/7797477#M78107
It works for me. THANK YOU FOR THE HELP !
hombre2usa
1 Rookie
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16 Posts
0
February 3rd, 2021 14:00
Where you ended is a sales tactic to buy a PC tool, did you buy it? I didn't and fixed the problem without having to download anything.
hombre2usa
1 Rookie
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16 Posts
0
February 3rd, 2021 14:00
Am with you my friend. It appears fixed bluetooth lag issue. Also have WD19TB and so far is working good with one 4K monitor. This summer will add another 4K monitor, and let's see how that works out.
hombre2usa
1 Rookie
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16 Posts
0
February 3rd, 2021 14:00
Got the M585 and had the same problem, but apparently just got it fixed. Basically unticked the TWO USB Root Hubs power management features. When done in the Bluetooth section, appeared not to fix the problem. Everything is a process of elimination, but looks like all done.
Kien Yen
5 Posts
0
February 4th, 2021 05:00
Sambuko
2 Posts
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February 6th, 2021 04:00
u are awesome!
Sambuko
2 Posts
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February 6th, 2021 04:00
It works! Thank u sooooo much!
Flog4629763
5 Posts
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February 7th, 2021 14:00
Many thanks, this solve my problem with my brand new inspiron 7400
blob007
1 Rookie
1 Rookie
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81 Posts
0
February 11th, 2021 13:00
I have the same issue in 20.10 (XPS13 9300) both MX Keys and Master 3 occasionally hiccup for a split second, especially after a (even a rather short) period of inactivity...
Craigejm
3 Posts
0
February 12th, 2021 04:00
Has anyone else experience battery drain or the laptop not entering sleep mode properly after making the adjustments to the registry?
Marcus St
20 Posts
3
February 12th, 2021 05:00
Craigejm
3 Posts
1
February 12th, 2021 05:00
@Marcus St I've had the exact same issues. I've reverted back to the original registry for now. Not just me then!