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May 14th, 2024 03:43

XPS 9530 (2023) Touchpad daily glitch and erratic behavior

Once or twice a day my touchpad/trackpad will start to glitch out and the cursor will move erratically when trying to scroll. When this is happening two-finger scrolling, one-finger tap clicking, and three-finger window swiping is more or less non-functional. The problem lasts for 10-30 seconds at a time. Note that arrow keys still work for scrolling while I'm unable to scroll on the touchpad. This has been happening ever since I received the device in January 2024.

Info:

- Dell XPS 9530 (2023)

- Windows 11 version 10.0.22631

- BIOS 1.12.0, 3/6/24

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May 16th, 2024 11:26

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
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