Just bought an Inspiron 14 5440 laptop with MS home and office 2021 "preinstalled"

I am writing to bring to your attention an ongoing issue regarding the activation of my Microsoft Office license (ongoing<Private data removed from public view. DELL-Admin> since 7 days ) on my new Dell Inspiron 14 5420 laptop.
Despite multiple remote sessions with the Dell support team, the issue remains unresolved.

While the support team has attempted to address the issue by uninstalling and reinstalling Office, the license remains inactivated. checking my dell digital locker (empty), my MS account (again no record).I have been consistently requested to provide a 48-hour window for an internal team to work on the issue, but I have yet to receive any updates or follow-up communication from the internal team via phone or email even after 48 hours . This service request has been open since 7 days now and the team don't bother to call or email . Every time i have to initiate the chat or call them.

I am concerned that the lack of ownership and follow-through on this case is causing unnecessary delays. Each time I connect with support, I am asked to repeat the details of my case, which is frustrating and inefficient.

I tried calling order support team to return my laptop and they hung up the call. I have never experienced a pathetic customer support team .

Pinned Posts

FAQ Windows OS DDM and DDPM

Dell Digital Delivery and Alienware Digital Delivery end of life. October 28, 2025

Productivity Software

Looking for installation for customers computer

Office 365 scrambles text entry: GPU compatibility?

Password Dell Security Manager

The New My Dell App - A Good Idea?

powerpoint

Latitude E6430, Dell Power Manager, not showing battery settings

Inspiron 3593, out of warranty, Microsoft Office related issue

microsoft account not working

Office activation

Dell Command | Update v 5.0.0 fails to update to Dell Command | Update v 5.1.0

Problem with photostage

How to retrieve data from a dead laptop (Inspiron 5515)

How do I update payment method for my Microsoft 365 subscription???

MS OFFICE 2021 activation

Ms office activation 21 first time activation on my new Inspiron 5440 and Dell techs unable to activate Office 2021

Latest Solutions

Adobe Photoshop 32-bit on 64-bit computer?

Dell driver update

Removing the preinstalled Office 365 software

Where to download Dell Migrate

Office 365 uninstalled and lost Office 2024

Dell Support Resources