I woke up to my wifi not working and spent half the day trying to fix it.  I'm a retired technician and used to manage a help desk with over 1 million contacts per year.  I got this.  Or not.

I engaged support via chat.  I was walked through everything I had already done and asked to do things that had nothing to do with an obvious driver issue.  Even though I gave the device name and error code 10 stating it wouldn't start, I had to send a picture of it.  I ended up sending nearly a dozen pictures to prove I was completely up to date.

He couldn't understand that I was connected via a wire to a wireless bridge router to my network, thus proving the network and the hard wire in the laptop were working.

After more than 90 minutes, he sent me a note saying they hadn't heard from me for over 24 hours and were closing my ticket.  And I paid for this????  Snowflake melted.

I continued researching and found a guy who recommended checking the BIOS setting to ensure it said default.  I went into the BIOS and changed nothing and saved nothing.  Booted up and it's working.  I have no idea.

Zero stars for your premium support.  I wish I could take some away.