I completed an InPlace Upgrade for Windows Home Premium as instructed by Microsoft Technicians in order to fix a Installer issue due to Dell not installing something correctly onto the Dell Studio 1909 that I purchased in June of 2009. 

Once the Upgrade was complete and my system had rebooted several times the Microsoft Windows disk would not eject.  My computer no longer recognizes that there is a CD/DVD device and no Microsoft has left me hanging.  Can someone tell me what to do?  Is there a driver that needs to be reinstalled?  If so, can someone tell me which one..  It is so confusing looking at my dell driver downloads because I have absolutely no clue as to what is what? 

Please help!  I am desperate and broke and my Dell is no longer under warranty.

Shelly