I purchased my XPS M1530 in March 2009. I received my system on March 11th and 4 days later received a hard drive error so needed to have replaced. A tech came out and replaced hard drive. On April 4th, I received another hard drive error and had to have the hard drive replaced again. I spoke with Tech Support and they suggested another hard drive replacement however I wanted a brand new system. They shipped out another system.

Now with the 2nd system, I've had nothing but problems. I've had more hard drive replacements. I've spent countless hours on the phone with Tech Support due to blue screens, computer freezing, computer shutting down for no apparent reason.  I had to supposedly purchase Dell On Call so they could help me however it's always nice how I call them and immediately get transferred to another department which is just Tech Support. Why did I spent that ridiculous amount of money??

Now, the most recent issue, besides freezing, the IE browser constantly shuts down. And this is after I had a hard drive replacement just done in less than 2 weeks. So, their resolution and to have my computer shipped out for 7-10 business days so they can diagnose or have parts shipped to a tech and them to come to my  house.

I called Tech Support and they love to tell me that my warranty will be up in March 2010 but won't approve another system replacement.

What point does it need to get to in order to either give me a credit so I can get another system since I've had nothing but headaches with this system since purchasing (remind you that this is the 2nd system and issues on both systems).

I purchased two other Dell computers in May and (knock on wood)  haven't had any issues with them...just this XPS system.