UNSOLVED

george_gou

updated

14 years ago

0

10803

October 1st, 2012 02:00

problem with skype-interruptions and cannot spot the problem

In skype and in all these programs, even if all the others hear me good, I hear with many interruptions and distortions. Even in the test sound call, I cannot hear at all.

I checked the internet connection and it is extremely good (20-30 Mbps) and I entered from another pc, and I could hear excellently. Even from my mobile wich has skype and a processor of only 600 Mhz I can talk very good and hear through skype.

I uninstalled and installed twice the skype in my laptop, but the problem remains.

The same happens with the speakers or headset or whatever.

I updated the audio drivers, and the problem remains.

The laptop is only one month new with i7 processor and 8gb ram, and I wanted it so as to talk, as I just rellocated for a job and it is very important to communicate with my country.

Any ideas, where else to look? I don^t know if dell support can send me a technisian in my city, as there is no dell support here, only in Amsterdam.