Hi all,
Very new to storage world, attempting to set up ECC in our environment. I get a permission denied when trying to restart host agents on our Win hosts. Here is the output of the error log -

--------------------------------------------------------------------

Installation of Host Agent for Windows on host

Status: Failed

Date: 14-Aug-2008 16:01:20

--------------------------------------------------------------------



The OS is: MSWin32





AgentName: MNR520

ARCHIVEFILE = C:\ecc\exec\MNR520\installMNR520.zip

ANSWERS FILE = C:\ecc\exec\MNR520\installMNR520.answers

Master Agent's install directory: C:\ecc\exec

Agent's install Dir = C:\ecc\exec\MNR520

TEMP MODE: ISUPGRADE=true

TEMP VERSION: VERSION=5.2.0.5.0

Agent Version: 5.2.0.5.0





Upgrading MNR520

DEBUG: tla:MNR tla_500:MNR.

Adding C:\ecc\exec\MNR520 to list of directories to check.

DEBUG: Reading C:\ecc\exec\MNR520.

Opening C:\ecc\exec\MNR520 for read.

DEBUG:FILE IS: C:\ecc\exec\MNR520\MNR.log.

Opening C:\ecc\exec\MNR520\MNR.log for read.

Found Agent Version:5.2.0.4.0.

Agent Version: 5.2.0

Current agent installed: MNR520.

Current version: 5.2.0.

Upgrading to: MNR520.



MNR520 has successfully shutdown.

MNR520 has shutdown. Proceeding with upgrade...

old agent dir: C:\ecc\exec\MNR520.

destdir: C:\ecc\exec\MNR520





TOKEN:ECC_HOME

R_VAL:C:\ecc\exec.





Writing ECC_HOME=C:\ecc\exec to C:\ecc\exec\MNR520\installMNR520.answers.





TOKEN:SERVER_HOST

R_VAL:.





Writing SERVER_HOST= to C:\ecc\exec\MNR520\installMNR520.answers.





TOKEN:SERVER_PORT

R_VAL:.





Writing SERVER_PORT= to C:\ecc\exec\MNR520\installMNR520.answers.





TOKEN:FULL_VERSION

R_VAL:5.2.0.5.0.





Writing FULL_VERSION=5.2.0.5.0 to C:\ecc\exec\MNR520\installMNR520.answers.

Keep installMNR520.zip



Leaving . in C:\ecc\exec\MNR520 for install.



Leaving .. in C:\ecc\exec\MNR520 for install.

Moving C:\ecc\exec\MNR520\diskqueue, to C:\ecc\exec\MNR520TEMP.

Access is denied.

FAILED Moving C:\ecc\exec\MNR520\diskqueue to C:\ecc\exec\MNR520TEMP

ERROR moving old agent files to temp dir.





EXITING ON FAILURE......



Restoring old agent files on failure.

DEBUG: In MoveBack: agent_temp_dir = C:\ecc\exec\MNR520TEMP.

DEBUG: In MoveBack: old_agent_dir = C:\ecc\exec\MNR520.

Updating rcfile: C:\ecc\exec\MNR520.rcfile

Could not find C:\ecc\exec\MNR520.rcfile

Unable to update rcfile





**********ECC 5.2.0 Upgrade STATUS SUMMARY**********

FAILED ECC 5.2.0 Upgrade of MNR520.


EMC Control Center Master Agent is set up to run as a service using the Local System account to log on. Need any more info, tell me.

Message was edited by:
cciszewski