Hi

I have a problem when open support assistant after to install windowns updates, for try to solve I uninstall it following the next tutorial https://youtu.be/oOkgM3JUpHM?si=Oh8WurBeU7eoWLXx

Right now, I try to install support assistant an after a moment the instalation close suddenly.

This is the log of support assistant in this route C:\ProgramData\Dell\SupportAssist\Agent\logs\Application\SupportAssistAgent.txt

2024-11-13 11:03:25,679 [4.6.0.16649] [5376 - 1] INFO Dell.SupportAssist.Client.SupportAssistInstaller.ViewModel.AppViewModel - Manufacturer Value : Dell Inc.
2024-11-13 11:03:25,698 [4.6.0.16649] [5376 - 1] INFO Dell.SupportAssist.Client.Utilities.ProjectDetails - Fetching Project Type from : C:\Users\arpag\AppData\Local\Temp\1a65d8f3-3702-4637-9235-eef8d47adeba\ProjectType.xml
2024-11-13 11:03:25,886 [4.6.0.16649] [5376 - 1] INFO Dell.SupportAssist.Client.SupportAssistInstaller.ViewModel.AppViewModel - Installer Started with Arguments: noargument. UI visible: True
2024-11-13 11:03:25,886 [4.6.0.16649] [5376 - 1] INFO Dell.SupportAssist.Client.SupportAssistInstaller.ViewModel.AppViewModel - Current Culture being Set: en-US
2024-11-13 11:03:26,296 [4.6.0.16649] [5376 - 1] INFO Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - >>Mainwindow - Ctr.
2024-11-13 11:03:26,787 [4.6.0.16649] [5376 - 1] INFO Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - Load the MainWindow
2024-11-13 11:03:26,788 [4.6.0.16649] [5376 - 1] INFO Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - Mutex Created New : True
2024-11-13 11:03:26,792 [4.6.0.16649] [5376 - 1] INFO Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - HandleFirstInstance Started
2024-11-13 11:03:27,158 [4.6.0.16649] [5376 - 1] INFO Dell.SupportAssist.Client.Utilities.ProjectDetails - Fetching Project Type from : C:\Users\arpag\AppData\Local\Temp\1a65d8f3-3702-4637-9235-eef8d47adeba\ProjectType.xml
2024-11-13 11:03:27,569 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.Utilities.ProjectDetails - Fetching Project Type from : C:\Users\arpag\AppData\Local\Temp\1a65d8f3-3702-4637-9235-eef8d47adeba\ProjectType.xml
2024-11-13 11:03:27,571 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.Utilities.RegistryUtilityExtn - HKEY_LOCAL_MACHINE\SOFTWARE\Dell\SupportAssist ProManage : Not exists
2024-11-13 11:03:27,571 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - All prerequisite product check passed
2024-11-13 11:03:27,597 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.CheckForAutoUpdate - Downloading catalog from FTP
2024-11-13 11:03:27,599 [4.6.0.16649] [5376 - 7] DEBUG Dell.SupportAssist.Client.Utilities.DirectoryUtility - Creating directory C:\Users\arpag\AppData\Local\Temp\SupportAssistAgent\37fa09cb-7da8-4b3e-a0bf-b3b3ac7fa747
2024-11-13 11:03:27,600 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.Utilities.DirectoryUtility - C:\Users\arpag\AppData\Local\Temp\SupportAssistAgent\37fa09cb-7da8-4b3e-a0bf-b3b3ac7fa747 has any file links or is it a Junction: False
2024-11-13 11:03:27,631 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.DownloadManager.DownloadManager - Download URL: https://xxx.xxx.xxx.xxx/serviceability\catalog\xxx.xxx.xxx.xxx | Can resume: False
2024-11-13 11:03:27,664 [4.6.0.16649] [5376 - 7] DEBUG Dell.SupportAssist.Client.DownloadManager.SaProjectTypeHelper - Getting ServiceTag HashValue
2024-11-13 11:03:27,673 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.Utilities.ProjectDetails - Fetching Project Type from : C:\Users\arpag\AppData\Local\Temp\1a65d8f3-3702-4637-9235-eef8d47adeba\ProjectType.xml
2024-11-13 11:03:27,677 [4.6.0.16649] [5376 - 7] ERROR Dell.SupportAssist.Client.DownloadManager.DownloadManager - Exception at CreateHttpRequestObject Could not find file 'C:\Users\arpag\Downloads\applicationSettings.json'.
2024-11-13 11:03:28,057 [4.6.0.16649] [5376 - 13] DEBUG Dell.SupportAssist.Client.DownloadManager.DownloadManager - FileName : SUPPORTASSISTAGENTCATALOG.CAB. Is resume supported: True
2024-11-13 11:03:28,060 [4.6.0.16649] [5376 - 13] DEBUG Dell.SupportAssist.Client.DownloadManager.DownloadManager - Attempting to download SUPPORTASSISTAGENTCATALOG.CAB without resume capability.
2024-11-13 11:03:28,063 [4.6.0.16649] [5376 - 13] INFO Dell.SupportAssist.Client.DownloadManager.DownloadManager - Started the download of the file : SUPPORTASSISTAGENTCATALOG.CAB | Total Size: 15839 | Current Size: 0
2024-11-13 11:03:28,063 [4.6.0.16649] [5376 - 13] INFO Dell.SupportAssist.Client.Utilities.ProjectDetails - Fetching Project Type from : C:\Users\arpag\AppData\Local\Temp\1a65d8f3-3702-4637-9235-eef8d47adeba\ProjectType.xml
2024-11-13 11:03:28,063 [4.6.0.16649] [5376 - 13] ERROR Dell.SupportAssist.Client.DownloadManager.DownloadManager - Exception at CreateHttpRequestObject Could not find file 'C:\Users\arpag\Downloads\applicationSettings.json'.
2024-11-13 11:03:28,195 [4.6.0.16649] [5376 - 13] INFO Dell.SupportAssist.Client.DownloadManager.DownloadManager - Server did not return the partial content. So, resume capability is not supported for the file : SUPPORTASSISTAGENTCATALOG.CAB
2024-11-13 11:03:28,210 [4.6.0.16649] [5376 - 6] INFO Dell.SupportAssist.Client.DownloadManager.DownloadManager - File Name: SUPPORTASSISTAGENTCATALOG.CAB | Is Signature Valid: True
2024-11-13 11:03:28,210 [4.6.0.16649] [5376 - 6] INFO Dell.SupportAssist.Client.DownloadManager.DownloadManager - File SUPPORTASSISTAGENTCATALOG.CAB has been downloaded successfully.
2024-11-13 11:03:28,229 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdateWrapper - C:\Users\arpag\AppData\Local\Temp\SupportAssistAgent\37fa09cb-7da8-4b3e-a0bf-b3b3ac7fa747\SUPPORTASSISTAGENTCATALOG.CAB Is Extraction Successful : True
2024-11-13 11:03:28,230 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.SupportAssistInstallerPackage - Checking for any Dot Net or ASP Dot Net Runtime(s) Upgrade
2024-11-13 11:03:28,231 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - CheckAndGetAvailableProduct | Consumer | 4.0.3.61632.
2024-11-13 11:03:30,314 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Inclusion conditions satisfied: False and Exclusion conditions satisfied: False
2024-11-13 11:03:31,694 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Inclusion conditions satisfied: False and Exclusion conditions satisfied: False
2024-11-13 11:03:33,196 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Inclusion conditions satisfied: False and Exclusion conditions satisfied: False
2024-11-13 11:03:33,210 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Inclusion conditions satisfied: False and Exclusion conditions satisfied: False
2024-11-13 11:03:34,425 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Inclusion conditions satisfied: False and Exclusion conditions satisfied: False
2024-11-13 11:03:34,425 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Product Installation/Upgrade Available : False
2024-11-13 11:03:34,425 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.SupportAssistInstallerPackage - Installed Dot-Net Utilities are up-to-date, Checking for SA Installation
2024-11-13 11:03:34,471 [4.6.0.16649] [5376 - 7] ERROR Dell.SupportAssist.Client.SupportAssistInstaller.Installer - Error Occured while processing StartServiceIfRequired System.InvalidOperationException: Service SupportAssistAgent was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service
--- End of inner exception stack trace ---
at System.ServiceProcess.ServiceController.GenerateNames()
at System.ServiceProcess.ServiceController.get_ServiceName()
at System.ServiceProcess.ServiceController.GenerateStatus()
at System.ServiceProcess.ServiceController.get_Status()
at Dell.SupportAssist.Client.SupportAssistInstaller.Installer.StartServiceIfRequired(Boolean isEsupport) in E:\USA-16649\Source\Dell.SupportAssist.Client.SupportAssistInstaller\Installer.cs:line 105
2024-11-13 11:03:34,471 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - ExitCodeReturned - SupportAssistAgentHigherVersionNotAvailable
2024-11-13 11:03:34,477 [4.6.0.16649] [5376 - 7] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Deleting Downloaded files
2024-11-13 11:03:34,478 [4.6.0.16649] [5376 - 9] INFO Dell.SupportAssist.Client.SupportAssistInstaller.Utility.InstallerUtilityExtn - Invoke NamePipe Call Initialized for: SaveProxy
2024-11-13 11:03:34,480 [4.6.0.16649] [5376 - 6] INFO Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - Releasing all the held Resource
2024-11-13 11:03:34,514 [4.6.0.16649] [5376 - 9] INFO Dell.SupportAssist.Client.SupportAssistInstaller.Utility.InstallerUtilityExtn - Namepipe client request: {"RequestType":"SaveProxy","RequestArguments":[{"Key":"LaunchUI","Value":"true"}],"Response":null}
2024-11-13 11:03:34,515 [4.6.0.16649] [5376 - 9] INFO Dell.SupportAssist.Client.SupportAssistInstaller.CommunicationPipeClient.CommunicationPipeClientHelper - Processing pipe client request started.
2024-11-13 11:03:34,518 [4.6.0.16649] [5376 - 9] INFO Dell.SupportAssist.Client.SupportAssistInstaller.CommunicationPipeClient.CommunicationPipeClient - Pipe client connection initialization started
2024-11-13 11:04:34,505 [4.6.0.16649] [5376 - 9] ERROR Dell.SupportAssist.Client.SupportAssistInstaller.CommunicationPipeClient.CommunicationPipeClient - Namepipe client connection failed: The operation has timed out.
2024-11-13 11:04:34,505 [4.6.0.16649] [5376 - 9] INFO Dell.SupportAssist.Client.SupportAssistInstaller.CommunicationPipeClient.CommunicationPipeClient - Namepipe client connection closed successfully.
2024-11-13 11:04:34,506 [4.6.0.16649] [5376 - 9] INFO Dell.SupportAssist.Client.SupportAssistInstaller.CommunicationPipeClient.CommunicationPipeClientHelper - PipeClient connection status: False
2024-11-13 11:04:39,508 [4.6.0.16649] [5376 - 9] INFO Dell.SupportAssist.Client.SupportAssistInstaller.CommunicationPipeClient.CommunicationPipeClientHelper - Processing pipe client request completed.
2024-11-13 11:04:39,508 [4.6.0.16649] [5376 - 9] INFO Dell.SupportAssist.Client.SupportAssistInstaller.Utility.InstallerUtilityExtn - Request status: ERROR: Response failed
2024-11-13 11:04:44,511 [4.6.0.16649] [5376 - 9] INFO Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - Application Exit Code: success
2024-11-13 11:04:44,512 [4.6.0.16649] [5376 - 9] INFO Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - Calling Application EXIT

Thanks for your help.

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