I don't understand dell, it seems like they will do whatever they can to get your business and then when they finally get your business, they don't treat you very well after they get it. I started my order online and had some questions about a few thing and they salesmen had me send my order to email and then give him a number. He pulled up my order and read everything off to me to make sure everything was correct and I told him yes. He then created everything for me. I asked told him I was caught between the ailenware 38 inch monitor and the Samsung odyssey 49 inch monitor I think the g9! I asked him if I would be able to get a discount where Samsung has the bigger screen and about the same specs and 11 inches bigger and he told me that the price of accessories couldn't be discounted and he couldn't do anything about it , even though it says on dells website they price match. I get it's not the same, but I would think they would be like you know what I can give you a discount just because I want your business. I said that's fine whatever, and got the ailenware anyways after spending about $6,000 on everything, order was placed and I was excited always wanted an ailenware desktop. I was told my desktop would be here between the 3 and 4 of March and then it got switched for no reason and my order was missing the cable cover, so I chat with them to figure things out and they send me to order modifications. I talk to them and tell them the cable cover was not in my order and she pretty much told me that the sales rep read my order to me at the end and its my fault I missed it, pretty much. I was like I'm sorry mam I had hard time understanding the sales rep and asked her if she could add the cable cover to my order and she said I would have to cancel my order, I said do I have to wait for money to hit my account again before ordering again? She said yes!! I was like ummm no. Why can't you just add it? She said it won't let me. Hmmm.. I asked is there something you can do for me for changing my order date with out reason and then blaming me for thinking my order was correct when he read it th first time to me? She was like no, I'm sorry I can't. I was like wow I get it I'm not some rich person to spend a lot more then I did but I spent almost $6,000 and was going to order another r13 for my wife for about $3,000 but after this experience we decided not to. Sorry for the rant but this will the last thing I purchase from you. After reading what others have said and been through I still ordered thinking won't happen to be. I bought r13, gaming chair, 38" monitor,  keybored and mouse and the new $200 headset. All ailenware thanks for the bad experience. I hope you guys can fix this in the future for others.