We purchased a total of 7 laptops (4+3 units) from Dell International Services India Pvt. Ltd. on 11th March 2026. One of these devices has been experiencing repeated critical hardware failures, severely impacting our daily operations.

Under  created on 17th March 2026, the system has already undergone two motherboard replacements due to system crashes. Despite these repairs, the device continues to remain unreliable and poses a risk to our productivity.

Given the essential nature of this system for our work and the repeated failures within a short timeframe, we request that Dell:

→ Provide a replacement unit at the earliest, as the repeated repairs have not resolved the issue.

<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>We look forward to your immediate support.