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dfrandin

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17 years ago

D

dfrandin

70 Posts

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51531

September 17th, 2009 11:00

Latitude E6500 Microphone Issue

We are a Fed government contractor, ordering several Latitude E6500 systems. The systems were ordered explicitly WITHOUT onboard camera/microphones, which is a requirement for government-owned computer systems. The packing list recieved with the systems indicated they were without camera/microphone, however, when the systems were unpacked, it was discovered that they indeed did have the upper-LCD panel microphone installed, and testing was done with the Windows sound recorder to verify there was an operational microphone installed. Dell customer service was contacted, and arranged to cross-ship us replacements. We just recieved the replacements today, and guess what? these have microphones installed also.....  I'm posting this to see if this is just a one-off (make that two-off) mistake on Dell's part, or is this model unavailable (despite what the ordering page, and our packing lists say) WITHOUT a microphone?? Our procurement is on the phone with Dell again... I'd like to be able to update them on whether this is a widespread problem or just us being VERY unlucky....

Dave