Please let me know if anyone can get it working or Dell fixes the issue.

Regards,

Greg

Hi there,

I have an m17 R3 with AGA and 2080 Ti with latest Dell OEM Nvidia driver 27.21.14.5687, A02  

The m17 R3 keeps crashing when I connect the AGA. Dell support has been on the phone with me for 7 hours to no avail. We even had a Dell technician come out and change the AGA and my m17 R3 motherboard. No change, the system still crashes after it starts within a few minutes every time.

Regards,

Greg

Hi there,

Does anyone here have an m17 R3 with AGA and Nvidia RTX 20XX card that works? I have this configuration and the AGA crashes the laptop every time after a few minutes of running. Dell can't seem to fix it. They have replaced the AGA and my m17 R3 motherboard to no avail.

I'm not alone all these people seem to be having a similar problem:

m17 R3, with External RTX 2080 Super

Same problems, as with @Alien Spider here, 

Absolutely frustrating.

My Alienware Graphics Amplifier does not connect to my m17 R3 laptop! 

Why? The laptop does support the Amplifier.

Any help is appreciated.

Hi @min_iak and @Alien Spider welcome to this free user-to-user Alienware laptop discussion forum. 

Please look at Solved: Alienware 17 R3 Graphics Amplifier Question - Dell Community. 

The Alienware m17 R3, Setup and Specifications, Back view says connect an Alienware Graphics Amplifier (AGA) to External graphics port 4, to enhance the graphics performance. 

Alienware m17 R3, back, AGA port is No. 4

Is there a Blue Screen, example Stop Code VIDEO_TDR_FAILURE. What failed nvlddmkm.sys?

Blue Screen crash 

Please run windows Reliability Monitor and wait for event timeline to install. How to use Windows Reliability Monitor to identify software issues | Dell Look for Blue Screen events. 

Please look at m17 R3, with External RTX 2080 Super - Dell Community. Essentially this says Dell should resume updating their AGA drivers and software. 

Please visit your online Dell account to create Service Request so that they know there is a problem to fix. Explain the problem and request Dell Technical Support resume updating the AGA drivers and software and fix your system. 

Hello dear @crimsom , thank you for your prompt response,

Actually, it's not even a matter of blue screen of death issue,

The m17 R3 (2020) doesn't recognize at all the alienware graphics amplifier (AGA), installed with the external graphics card, The Alienware Command Center software does not recognize the AGA setup.

It does seem to be a matter of AGA drivers and software for the m17 R3.

Please note that the AGA with my external card was working flawlessly with my previous Alienware 17 R3 laptop.

Any suggestions? I really don't know what are the next steps.

Thank you in advance for your time,

Cheers,

Hi @min_iak have used Product Support to search on Alienware Graphics Amplifier to reveal "This package contains the Alienware External Graphic Amplifier Software application, version 3.0.7.0, A00 released on 16 Aug 2016." Is this the AGA peripherical drivers and applications that you are using? 

At the bottom of this AGA webpage, have requested the Dell technical support team to provide update for Alienware m17 R3. The more customers that make this request, the more likely that Dell will support your Alienware m17 R3. Alienware External Graphic Amplifier Software Application | Driver Details | Dell US 

Hi @min_iak this is the link to the AGA (Alienware Graphics Amplifier) FAQ webpage. 

AGA (Alienware Graphics Amplifier) FAQ - Dell Community   

It shows the AGA software application links, supported models and operating systems. The FAQ also states ... 

Supported Alienware PC
The models listed in red below still have the legacy external graphics port. But these models were not tested/validated with the 2014 AGA.
13 R1/R2/R3
15 R1/R2/R3/R4
17 R2/R3/R4/R5
X51 R3
Steam Machine/Alpha R2
m15 R1/R2/R3/R4
m17 R1/R2/R3/R4
Area-51m R1/R2 

Thanks dear @crimsom 

I have to say that it is embarrassing for Dell that there is no support for the newest laptop models (e.g. m15/m17 R3/R4). 

And obligates us to seek for other, third-party solutions.

The AGA costs ca. 250 euro, the external graphics card ca. 700 euro. Not to mention the m17 R3.

The fact that there are no drivers for m17 R3 is frustrating. 

Thanks anyway for your time.

Cheers,