I am a data scientist who purchased this laptop (Inspiron 16 Plus 7610) in December 2022 specifically for my professional work. However, I have been facing significant issues with its performance. After just 30 minutes of use, the laptop becomes excessively hot, and the mouse response slows down considerably.

In an attempt to resolve these issues, I reached out to Dell support, who performed several checks and made various adjustments. Unfortunately, these attempts did not result in any improvement. In fact, on one occasion, the laptop became so hot that it caused the motherboard to burn out. Even after the motherboard replacement, the overheating issue persisted.

Regrettably, Dell support has been unable to find a solution to the problem and has informed me that everything is functioning normally. I am disappointed by their response as it implies that the recurring overheating issue is considered acceptable.

Given the circumstances, I believe it is reasonable to request a refund for this laptop. It is clear that the device does not meet my expectations and is unsuitable for my professional needs. I kindly request that Dell take responsibility for this matter and provide me with a refund.

I appreciate your understanding and prompt attention to this issue.