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John28

updated

22 years ago

J

John28

6 Posts

0

10146

August 20th, 2004 18:00

Modem dials but won't connect

A brief history  I have a Dimension 8200 with Conexant HFSV92 speakerphone modem.  After some troubles with Win XP home I was instructed by a Dell rep to replace some video drivers which seemed to work (solved the video problem) but left me with a non=functioning modem?

I first worked with internet provider MSN.  After several hours of trying to connect to the internet they said the problem was in windows and they couldn't help me.  They had already closed the MSN software at this point.  Using the recent installation disk for MSN I now get the message "we cannot connect to  the sign up server using the toll free connection (installation wizard)

The program modem helper says my dell modem has passed all tests!  I hear dialing whenever I try to connect. All the  connections work on a new computer.

Yesrerday I went through the upgrade reinstall of WinXP which worked fine, but modem still cant connect. 

Any suggestions before I do a "clean" reinstall?