I receive this error message when trying to delete Canon (digital camera) program files... 

Trying to uninstall/delete and reinstall camera programs/software- my digital pics just stopped loading to computer one day, doesn't work anymore. 

 

Followed instrux from Canon 'cust service' (yes, logged in as Syst Administrator) :

  1. Uninstalled all Canon programs found under 'All programs'.   

  2. Could not complete next step: "delete following":  C:\Program Files\Canon (above error msg)

 

Canon's response:

   Restart computer to release file from computers memory, and try to delete folder again. 
   If message persists, open Canon folder and try to delete each subfolder individually. 

 

Again, I get same error msg...

 

Canon's last reply:  "...may be problems with system itself.. contact computer manufacturer and/or Microsoft for further assistance"

 

And unfortunately I just don't get most of this comp stuff in the first place... it is making me nuts.

Anyone have any advice on what I should try next?

 

Thank you!!!!   Laura