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khol86

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khol86

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October 5th, 2022 10:00

XPS 15 9520 grainy/blurry camera image

This computer is three days old, and the claim that there is a 720p HD camera cannot be true based on the image quality I am getting. The camera quality is like a cell phone from 2002, and I have a Dell G3 computer I bought in 2017 that has better quality.

Please advise--I have gone through Dell Technical Services procedures:

- ran diagnostics, no issues detected

- SupportAssist - no updates required

- Dell update: system up-to-date

Response from technician "[this] would be a feature of the notebook webcam". $3000 laptop and the camera can't even show me clearly in a Zoom meeting? this is ridiculousWIN_20221005_11_54_33_Pro.jpg