My experience with Dell lately has been very painful. My Inspiron 17 7779 2-in-1 laptop  started giving me problem in late October when it mouse used to start rotating on its own and used to go on the right top corner.  I could not do anything on this laptop.

From my desktop computer I placed for single incident support for Advance software Support  paying $145.77 as  had expired. Thereafter, I tried numerous times to contact Dell Technical support but was never able to get hold of anyone.

Finally in December my laptop completely failed and will not even log-in. I placed  for Single Incident Support, Diagnostics via Mail in Service paying $58.76.

Now I have received a quote $345.37 for repairs. But what will happened to the initial amount of $145.77 against which Dell Technical Support did nothing as I was not even to able to approach them.

I have made more than dozen calls after I had placed. Whenever I call, Dell’s auto telephone service experience is extremely painful. After back-and-forth question/answers it always gives a message “unfortunately the department you are calling is closed”.  

I am not sure what remedy I have? Can someone from Dell call me. People should not buy from Dell as its after sales service is POOR.