Dell has quite possibly the worst customer service I have ever dealt with.

I ordered my R10 on 10/24/21, before I clicked complete on my order the ETA for delivery was 11/4/21 as soon as I clicked complete the date was changed to 12/4/21. This felt like a complete bait and switch...

I contacted support notified them of my issue and was bounced around from person to person until I was finally told that they needed time to figured out what had happened, I persisted for WEEKS trying to get information and got the run around at every, single, turn.

Finally got a supervisor that was at least semi helpful even though they still had no handle on my order and I was told repeatedly that there were part shortages... If that's the case then take the R10 off the site... you can't make them therefor you can't sell them. You are straight up lying to consumers at that point...

So below is a timeline and breakdown of my "progress"...

-Was told chasis (part that my order is waiting for) will be back in stock on 11/8

-Supervisor who was semi helpful gave me his direct extension, which ended up being off by one number and I found out a week later

-Machine went into production on 11/16. Was told my new delivery date was 11/23

-Called to get a update on my machine today 11/23/21 and was told the delivery date was pushed till 11/28/21...

-Waiting for call back from supervisor handling my case

I'm extremely unhappy with Dell, I'll never order another single thing from them. I paid over 2k and have nothing to show for it...