First of all, I understand protocol, protection, identify theft and fraud, but I do not understand why I cannot be identified and it will be 1 month as of 11/17/20 that I opened my Dell Business Account.  

I moved my business to a new location and I forgot to update my new location in Dunn and Bradstreet, so when I called to have my account verified, they pulled up my old address.  I quickly contacted Dunn and Bradstreet to update my information and the agent said it would reflect my new information in 24-48 hours. It was updated in 24 hours. I then called the Verification Department to go through the process and they tell me they do not see my updated information.  I have been going round and round with them since October 19th.  Also on October 19th they told me that they would send me a letter with a pin code in 7-10 business days that I can use to call in and that will verify my identity.  I want everyone who reads this to know that I have not gotten that letter yet.  They even stated they resent it at least three times since I have complained about the first letter I did not received.  After 3 weeks of this, they cancelled my order for no response!!!  I called Sales , which is on the U.S. side, to see what I could do.  The agent took my order again and said that he would get it pushed through by the DFS specialist that supervises him.  Well, no luck there and now he avoids me like the plague.

I don't know what archaic computer system and/or software they use in the Philippines, where Dell customer service, Verification Dept., and Technology Support are, but they need to catch up.  They even asked me to send in 2 years of my tax information then they could verify me.  Do they think I fell off a turnip truck?  Why would I send sensitive information to the Philippines for a $1,800 system. I do not feel safe doing that, only to tell me they still cannot verify me because my tax information has my old address on it.  

Somebody on the U.S. side needs to communicate with them or ME to resolve this issue.  This is for the birds.  I have other options, but I like Dell's systems.  If this is not resolved by the end of this week, I am out.