Don't crucify me, this is my first post and I'm hoping for an honest response. If this has been asked a million times, well remember the first time you posted and take it easy. I ordered a computer from Dell Outlet this weekend. On the site there are several options, Scratch & Dent, Certified Refurbished & Dell Outlet New. I selected Scratch & Dent. Skip to today, the computer arrives with a big green label on it staying REFURBISHED. The customer support (3rd world) told me that is how it always is. What gives?