Truth21

updated

3 years ago

T

Truth21

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14 Posts

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12269

July 23rd, 2022 18:00

Ethernet wired connection keeps disconnecting

I have Dell XPS 13 7390 and Dell Thunderbolt Dock- WD19TB  but when I connect an ethernet cable to the dock or to the laptop it will disconnect from the internet for a few seconds and reconnect regularly.  WiFi works ok. 

  • I have used different cables and still disconnects. 
  • Dell has replaced my docking station twice. 
  • Dell has replaced the motherboard.  
  • The router has been replaced.  I have replaced the router
  • Dell has updated all of the drivers. 
  • I saw this on a different thread in the Dell Community which said to do the following - I have disabled Energy Efficient ethernet and green ethernet and wake on Magic Packet

I have tried the ethernet with a different computer and it works fine.