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Anotherbrokenhinge
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February 1st, 2023 08:00
Inspiron 15 3000, broken hinge defect
The hinge broke on my Inspiron 15 3000. Dell is fixing some free of charge if the warranty hasn't expired. I checked and sure enough my warranty has expired so it's on me to pay to get it fixed. I believe that this is a manufacturing/design issue and Dell should stand behind their products. As other people have posted, the computer was not mishandled or abused, the hinge is defective. Mine may well have broken during the warranty period too, except I don't close the cover very often, in fact almost never. Yes, I could have bought an extended warranty, Dell hounded me often enough to do so. I think that if a company produces a good product, you should never need a warranty. I paid a premium price for what I thought would be a premium product, backed by a premium company. This will certainly be the last product I buy from Dell.
Dell hinge/hinge assembly policy
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