mstramaglia

updated

12 years ago

0

121308

August 12th, 2014 16:00

Latitude E7440 Docking Station Issues

My new Latitude E7440 laptop, when docked to the PR02X E-Port Plus II dock, does not charge, does not recognize the external displays attached to the dock via DVI, and does not find any devices attached to the dock through USB.

When booting the laptop while docked, I also get the following error message on-screen:

"The battery currently attached to the system will not supply enough power to dock for it to function.
Please attach AC power to the dock for it to function normally."

Troubleshooting Steps Taken So Far:

1. The dock previously worked fine with my Latitude E6420, so as far as I know the dock itself is fine.
2. Confirmed that the dock is using the delivered 130W AC Adapter, so it shouldn't be underpowered.
3. Updated BIOS to latest version.
4. Found the following on Dell Support forums, which seems to be a closely related issue, but with the E7240:
http://en.community.dell.com/support-forums/laptop/f/3518/t/19585571.aspx

Has anybody else experienced this or come to a resolution for this issue?