Hi.  My son had a new Inspiron 6000 for Xmas.  From the moment we tried to turn the machine off, either to restart or fully turn off, the pc either takes forever or needs to be turned off by holding the off button.

 

We have tried to search for resolutions, but have found that this seems to be a common problem with Dell laptops.

 

We system restored to a time before we loaded any programmes onto the pc, but this made no difference.  No viruses or spyware to be found either.

 

We exit MSN and Norton before trying to power down, but this makes no difference (someone said try this on a previous search somewhere!)

 

Any help would be greatly appreciated.

 

Thanks in advance

 

Sharon x

 

Spec as follows:

(just copied and pasted as doesnt mean a lot to me)

 

Intel Pentium M740 (1.73GHz 2MB L2 Cache 533MHz FSB) & ATI MOBILITY RADEON X300 Graphics

Windows XP, SP2

1024MB 400MHz DDR2 RAM (2 x 512MB)

Internal Keyboard

ATI Mobility Radeon X300 64MB HyperMemory

80GB (5.400rpm) IDE Hard Drive

No floppy drive

Internal 56K v.92 Capable Fax Modem

Fixed Internal 8x DVD+/-RW Drive with software

Intel PrWireless 2200 802.11b/g Mini PCI Wireless LAN Card

Primasry 6 Cell 53 WHr battery

15.42 Wide screen ultrasharp TM WXGA (1280 x 800) LCD Panel