Hi

My customer has made a major mistake. They have migrated to Exchange 2010 and refused to address the shortcutted emails in user mailboxes. There original plan was to insist there users to search for emails through the search plug-in - However this has backfired on them and now have a very dissatisfied user base. 

The Setup...

Exchange Server          2010

Outlook Full Client        2003

EmailXtender                4.81.564

EmailXtender Plug-in   4.70.477

They are no longer shortcutting emails, but they need to be able to retrieve historic shortcutted emails from with their Outlook client. Obviously we all know that they should have either, restored the shortcuts before migration or migrate to sourceone; however they decided to take no action at all (against everyone’s advice).

They are looking at me to get them out of this mess. I have already set their expectations that they are unlikely to find a confortable solution however if there is anything that can be done we would certainly like to pursue it.

I have notice that if I copy a shortcutted message from a mailbox to a PST, then the plug-in retrieves it successfully. So can only assume that the plugin is aware that the item is not within the mailbox, so cannot rely on the EmailXtender server to place the message back into the user’s mailbox on the server, and so uses the plugin to retrieve directly. Also I have notice that once you have done this, then all subsequent retrievals are then successful from within the users mailbox (until outlook is closed that is).

Is there a way to make this retrieval process permanent? or is there another way to configure the solution to allow the plug-in to do all the shortcut retrieval work (without needing the EmailXtender server to place the messages back to the mail server)

I hope I have made sense here?  - Any help would be appreciated

Rikki