By the time my email is answered my hard drive is replaced, like a week later.  When I do a search on the error it pops up with tons of Dell messages yet they don't seem to know what this problem is?????  My 5 month old Dell has a bad hard drive and I have to spend half a day reloading it once the guy comes finally, and replaces it?  I call support 3 times and all 3 times I get India??  What's up with that?  I can barely hear them, strain to understand them.  At one point I was on the phone for 45 minutes waiting to find out when the guy was coming to my house to replace the hard drive and just finally hung up frustrated.  This is my first and last Dell.