Originally SupportAssist updated to the new look and version, which prevented me from logging in to my account in Support Assist. I followed Dell's instruction to uninstall SupportAssist from my device and install it again, which seems to have downgraded the version to what I have now (Version 3.14.2.45116). Every time I try to "Get drivers & downloads", the checking for updates remains 0% for about a minute, and then an error message shows, "An unexpected error occurred. Plesae try again". I have tried to uninstall and install SupportAssist multiple times for over a month now, and I always get this error. I have another Dell device that does not run into this problem. 

How can I fix this to get this service working again?