First, I am really REALLY frustrated right now, so if I don't give you all the info you will know why, it's not on purpose.

 

1) I ordered an Inspiron 5100 three weeks ago and it came with software that didn't work.  Meaning Outlook Express and Internet Explorer.   So after spending 7 hours on the phone with them, going through 4-5 people via email and 6-7 people on the phone, FINALLY someone agreed to take the computer back and send me a new one.

2) The second computer arrived today.  I burned the the Favorites onto a CD (I cannot find the new mail to import that or I would do that, too) but the Import/Export "wizard" cannot "find" the folder.  I even renamed the folder what it thinks it ought to be named, but it STILL won't find it. 

I am ready to send BOTH of these computers back to Dell.  I called "Dell Customer IDon'tCare" and they were absolutely NO help.   I really don't know what to do.  I have been on the phone for 10 hours and I am crying from frustration.  I HATE this.   I have been to the Microsoft boards and they tell me download this and that, well I have one dial up line, no way to connect the two computers, no way to find the mail, IE can't find the Favorites.........

HELP