When I try to access Outlook Express either from desktop icon or from programs, I get the following error message:

"Outlook Express couldn't be started cause another instance of it is still
running on your computer. Log off Windows and then restart Outlook
Express. If problem persists, save your work and then restart your
computer."

I have a Dell 4600; OS: Windows XP Pro. Up to this time, have never had a problem with this program!

Has anyone ever heard of such a thing? This has only happened in last couple of days, but is really, really frustrating. Both Microsoft and Dell have refused to assist unless I pay the really big bucks!!!!!

I know that NO other instance of Outlook Express is running. Computer has been restarted, shut down, restored, defragged, etc. I still continue to receive this message. Only way I can access email is to go directly to ISP provider's email site; when that happens, I'm unable to utilize my anti-spam program.

This is really a mess. I sure hope someone can help!!

Many thanks ...