Hi,

I have had problems with XPS 9310 when in sleep mode. Let's say I'm working a word/power point document or have opened a few browser tabs and place it in sleep mode by closing the lid or pressing the power button simply let the laptop go into sleep mode as per power settings. A hour or two later I lose all my work and find there's dell on board diagnostics running a hardware scan with the message. "Hardware scan complete with no issues". I have been in touch with Dell support multiple times and the best they have done so far is update BIOS and run on installed the Dell Support assist software multiple times.

Any suggestions on how to fix this?