I got the XPS 9500 in February of 2021 and order it end of last year. I heard good things about XPS and tried it out myself in store and love it. I decided to order one. Few weeks later I got it and I understand that there is Covid-19 and shortages happen. When I got it I loved the computer. It has good screen and speakers. The typing experience is amazing as well. I take good care of XPS and make sure to clean it every few weeks to make sure no dust or particles build up on my keyboard or screen. I want this computer to last. Few weeks ago I notice that while cleaning my XPS screen has scratches. I thought that I might have caused it, but under further investigation I saw the scratches outlines a keys on the keyboard. I thought I am gentle with how I close and transport my XPS and no way should there be any scratches. I decided to contact Dell support to find answers. I messaged someone over chat as well as calling them, but both time they told me I didn't have the correct warranty. So now I have a XPS with scratches on it and the warranty I have is incorrect because design flaw is faulted against the consumer. I understand that wear and tear happen, but after 6 months of use I didn't expect. I am never buying another Dell laptop in the future and I have posted the screen scratches below. Because somehow design flaw is the consumer's fault not the manufacturer.