Spent 6 hours with Customer Support and all they did was ask me to run SupportAssist, which wouldn't even launch. Told them about hardware failures and they ignored them. All I want is a refund or an exchange. A computer should not have a hardware issue within six hours of operation. <A refund from Dell is not possible. This m16 R1 shipped from Dell 4 months ago to Best Buy on December 22, 2023. DELL-Admin>

In the last hour, my computer hasn't launched properly (no ability to use the mouse, no taskbar at the bottom, forcing a hard reset), the task manager hasn't loaded, and a game I ran didn't actually launch but is now consuming 60% of my computer's memory. Chrome itself, with only 10 windows open, is consuming 65% of the memory now.