I have had issues using Dell QTO system over the past couple years.  The system used to work great, but there were some website changes that caused two things to happen ( couple years ago ) and still have not been fixed.

Using quo system to checkout, if the customer number is longer than 10 characters on checkout, it failed to associate the quote with the customer number and so you can't continue.  Have to send the quote back to a dell sales to complete the order.  The customer number input box appears to strip out all characters past the 10th charter (input box character limit of 10) which would be fine, but many customer numbers are longer than 10 characters.   I work with several clients/order computers for them.  Customers with shorter customer numbers don't see this issue.   But longer ones do.

When checking out via QTO you have a PO field.  When something is put into this field it doesn't end up going to a useful place, like the invoice.  Silly, but this is what PO is usually for, so that orders to be associated back to the purchase order system.  This makes extra work of manually letting purchasing know which POs are associated with invoices when they come in from Dell.

I have made many attempts to get a hold of someone who can look at/confirm the issues and then actually try to get them fixed at dell.  All attempts so far over the past couple years end up with responses like this (most recent one):
"Dear Brian,

Thank you for contacting Dell Sales Resolution Team. I am Vamshi, one of your Resolution Specialists. 

I apologize that you have trouble getting a quote to place orders. I request you to please contact our sales team for faster assistance. "


But I need to be able to use the QTO system to put in orders evenings and weekends. I get quotes during the day and work on other things.  I usually get quote approvals back int he late afternoon, and then i put in orders in the evening or weekends, when dell business sales is closed and my req is not working. 

 

Brian

IT Consultant