Who could I call or email regarding an incorrect order and poor customer service?  I placed an order 10 days ago for a desktop sff for our company.  I confirmed with the Sales Agent "SFF" and asked him to confirm the dimensions.  I did this because of two previous orders that were incorrect.  I received the pc today and once again, it was a tower box.  When I called to resolve the mistake, the only thing that went fairly smooth was the return process, although I have yet to receive confirmation of a full refund.  I then spent the next 1.5 hours on hold and transferred 4 or 5 times to the wrong department.  I was merely trying to get to a Sales MGR to replace the computer.  A big waste of my time.