I purchased an Alienware laptop two weeks ago. Happy with the laptop. No complaints.

After rebuilding the computer on the Dell website today I noticed that there is roughly a $700 price difference versus what I just paid. This begins the process of me dealing with the worst customer service reps as I have been trying to get a post purchase price difference credit for over 3 hours now.

I was told that I couldn't get this credit due to the fact that when building the laptop today, the 11800H has 16 threads, and if I look at my order invoice my laptop does not have the 16 threads. I was told that this information was given to the customer service rep by the Dell tech support team. I ask that the call be escalated to a manager. I tried explaining this over and over and eventually asked for the Dell tech support phone number so that I could speak to them myself because neither of these people understand what I am trying to tell them and they refuse to do something as simple as to look up the processor on the Intel website.

I got in touch with Dell tech support and confirmed what I already knew. The 11800H only has 16 threads....

I call back and try to get in touch with someone about this. Tell them my information. Explain problem. Wait on hold for 10 minutes, and then get hung up on. Call back and do this entire process one more time, and get hung up on AGAIN.

I call back and get a third rep and beg for him not to disconnect the call. He builds the system and notices the price difference as well. At this point I am just happy that I don't have to explain the thread count of a processor to a third rep. He then notices that I was previously given a credit of $199 on this order and says that there is nothing that he can do at this point. The credit story is a whole other mess, where my order was stuck on hold for a week between departments and my ship date was missed. One department said my order was stuck due to needing authorization from the Dell Financial Services department. When I called them they said everything was fine on their end and the order was stuck elsewhere. Either or, that's a whole other mess.

So now I have the option to send the computer back, reorder and then get the lower price on the laptop.

This is a waste of my time and its a waste of everyone else who has to handle the package to get it back to Dell.

If I am sending the laptop back I am not going to purchase another through Dell. There are other options out there with great setups and their support departments have to be more helpful than this.