Hi
I want to talk with higher authority about my problem it is not getting solved.
I face so much regarding this poor and worse service that i am already complaining in the consumer forum regarding this issue The engineer shridhar who is doing nothing and just harassing me badly and not solving my problem. I have all call recordings and i am also going to take steps against him if dell is not taking it seriously. He just manipulating my settings and disable all the status ber apps which is necessary for my work. My laptop is not work properly for heating issue, lagging issue, video playback issue. I am dealing with this problem since last 2 months.

Yesterday engineer had been send and checked the system and send the report properly but the escalating team member shridhar again delaying the process to solve.
I am sending this email to you for kindly contact me with your high authority and want to launch a complaint against shridhar.
Dell you take your laptop and give my money back.
service request No |
Thank you
Er. SOURAV MITRA
M.Tech(VLSI), B.tech(ECE)