UNSOLVED

helloworld.123

updated

7 years ago

0

211

November 23rd, 2019 05:00

Wrong laptop configuration received

My sister bought an XPS 15 7590 from Dell official website in US. She applied for tag transfer to India and I got my laptop. Now the laptop is with me in India & tag transfer is not completed. The laptop that she ordered was with 1TB SSD and 16GB RAM (same mentioned in the invoice) but when I checked the hardware config, it's 256GB SSD and 8GB RAM. The laptop was ordered on 24 October 2019 with Premium Support, what should I do now because It's not possible for me to take it back to US?

12/5 = The on-site engineer came to my house today & replaced the RAM & SSD. Thank you very much for helping me out.