I spent 3 hours on phone with Dell talking about how my friend is able to use his face to login on my computer.  He comes over and use it often and stated have been doing it for over a year on my XPS 15.  Dell reps told me "maybe your friend reprogrammed it", "added his face", "did something to your computer when you wasn't looking", "you dont have the updated verison", "downloaded the wrong version", "it didnt download the updated version correctly", or "you are the only one with this problem ever".  The update came out 8/30/2011 and I updated it 9/11/2011 and my computer is set to update automacticly.  These foreign Tech will give you some off the wall answers to try and pay you for a dummy.  The Tech stated to uninstall and redownload and not to worry.  Yes, Im worry because breach of Security because for years people have been able to get into my computer when I thought it was secured.  I recorded me using my face and then my friend using his face for the same profile.  Only one face can be used per profile, which was comfirmed by Dell.  I only have one Profile on my computer also.

The tech told me to contact the software maker because Dell cant help with Software.  The software site stated to contact Dell http://www.sensiblevision.com/en-us/support/dellsupport.aspx . I was told I would get a callback, so asked how long and told "I dont know".  Asked an estimated timeframe and he got ruder.  The tech said, " ok i will just say 2 weeks.  Even if that, it doesnt matter because you are not willing to wait". I just want a solution to his problem because it is serious.  He told me well just dont use the software and use password like people use to use before.  Again a smart, rude comment.

I look online and found a youtube clip of someone Jan 2010 having the same issue http://youtu.be/pRMTdrUXff8 . That is almost 2 years ago since uploaded and its clear I am not the only one having this issue.  Dell doesnt care about this issue but I do.