Still isn't working...
I am getting some assistance from Dell but unfortunately, I'm in England for a little while and my computer was purchased in Canada so they can't/won't be of much assistance.
I've tried everything I can think of...any more suggestions anyone?
I have some suggestions from someone at Dell...as I said, so far no dice for me, but maybe something here will help you!!
I would suggest you to follow the steps given
below:
(A) Test the DVD or audio playback with the Xircom network card
removed.
Remove the Xircom network card, if present, and test the DVD
and/or audio playback.
(B) Check for drive indexing on removable media drive.
Check to make sure that the removable media drive is not being
indexed. To do this, perform the following steps:
1. Right-click the My Computer icon, on the desktop.
2. Click manage.
3. Click the (+) plus sign next to Services and Applications.
4. Click the (+) plus sign next to Indexing Service.
5. Click the (+) plus sign next to System.
6. Click the Directories folder.
7. In the right pane, check for D:\.
8. If the entry exists, delete it.
9. Close the Computer Management window and reboot the system.
(C) Set power management to Always On
To set power management to Always On, perform the following steps:
1. Click Start, point to Settings, and click Control Panel.
2. Double-click the Power Options icon.
3. On the Power Schemes tab, verify that it is set to Always
On.
4. Click OK.
(D) Uninstall all third-party DVD software.
Many DVD movies ship with third-party DVD players and these applications
may cause problems with DVD playback.
To uninstall all third-party DVD players, perform the following
steps:
1. Click Start, point to Settings, and click Control Panel.
The Control Panel window appears.
2. Double-click Add/Remove Programs.
The Add/Remove Programs window appears.
3. Examine the list of installed applications for third-party
players (e.g: PC Friendly or Interactual Player).
4. Left-click any third-party DVD applications and click the
Add/Remove button.
5. Follow the on-screen prompts to complete the uninstallation.
(E) Reinstall the video driver.
To remove the video driver, perform the following steps:
1. Click the Start button and then click Control Panel.
The Control Panel window appears.
NOTE: For Windows 9x, ME or 2000, you may have to click Start,
highlight Settings, then click Control Panel.
2. Double-click the System icon.
3. If present, click the Hardware tab.
4. Click Device Manager.
5. Click the plus (+) sign next to the Display Adapters category.
6. Right-click the name of the driver you wish to uninstall and
then left-click Uninstall or Remove.
Now download and reinstall the video driver from the link below:
In order to view the contents of the above link please copy and
paste it in your browser and press enter. Some email programs
will wrap this address to a second line so you will have to copy
each of the lines directly into the address bar of your browser
with no spaces between the two sections.
Some times this link may be diverted to a page, where in you
will be asked to choose a segment. In that case please select
?Home and Home Office? in the first page you get, then enter
the service tag if required in the next page, and click on ?Go?.
(F) Close all background applications that can influence performance.
Close all programs and applications that are running in order
to increase the performance on DVD playback. Ensure that the
DVD player is the only application running in cases where stuttering
is reporting during playback.
(G) Set the screen resolution to the optimal settings for DVD
playback or Prime Mode for the monitor.
To set the display properties, perform the following steps:
1. Click the Start button, point to Settings, and then click
Control Panel.
2. Double-click the Display icon.
3. Click the Settings Tab.
4. Set the Colors to High Color (16 bit) or the Prime Mode setting
for the monitor.
5. Set the Screen Area to 800 x 600 or the Prime Mode setting
for the monitor.
(H) Make sure you are not performing any type of system operation
while a DVD title is being played.
Playing a DVD is a system resource intensive operation. Multiple
sub-systems are involved in the playback, including the video
sub-system, the processor, memory (both virtual and physical),
audio, and the I/O sub-system. In order for the playback quality
of a DVD title to be optimal, a user should not perform any other
system-intensive operations while playing a DVD.
Examples of system-intensive operations to be avoided while playing
a DVD title include (but are not limited to):
" Power Management functions
" Changing video settings
" Altering performance options
" Running Diagnostics
(I) Make sure this is not a pause during layer transition on
DVD movie playback.
DVD media is written on two layers. When viewing a DVD movie,
it will pause during playback while the transition to the other
layer occurs. This is a limitation of the technology and is not
a Dell hardware failure.
If you notice that there is pausing or stuttering around the
middle of all of your movies, then this is the normal layer transition
that is occurring.
NOTE: This should only occur once for a second. Good DVD movie
producers try to time a scene transition in the movie with the
layer transition to make this less noticeable to the viewer.
(J) Confirm that DMA is enabled for the DVD drive in Microsoft®
Windows® XP.
Confirm that DMA is enabled for the drive:
1. Click the Start button, right-click My Computer, and click
Manage.
The Computer Management window appears.
2. Click Device Manager.
3. Click the (+) plus IDE controllers section.
4. Double-click the appropriate IDE channel.
The IDE Channel Properties window appears.
5. Under the Advanced Settings tab, verify that the transfer
mode is set to DMA if available.
6. Click the OK button to save the change. At this point, you
may need to restart for the change to become active.
(K) Verify Active Desktop is disabled.
To disable Active Desktop, perform the following steps:
1. Click the Start button, point to Settings, and then click
Control Panel.
The Control Panel window should appear.
2. Double-click on the Display icon.
3. Click the Web tab.
4. To Disable the Active Desktop remove the check in the box
View my Active Desktop as a Web Page. (To enable it place a check
in the box).
(L) Clear Start Up.
Run MSCONFIG and remove unnecessary programs running in the background.
Please refer the link below for guidance:
Andyuk1
1 Message
0
February 5th, 2005 19:00
HeatherDK
4 Posts
0
February 6th, 2005 10:00
Skybird
10.9K Posts
0
February 6th, 2005 16:00
http://the-predator.tripod.com/
Scroll down the page to Section 6-3 and then select Article 25. There
are eight items, of which some may apply, to try on your system.
binu
4 Posts
0
February 9th, 2005 17:00
HeatherDK
4 Posts
0
February 9th, 2005 17:00
I am getting some assistance from Dell but unfortunately, I'm in England for a little while and my computer was purchased in Canada so they can't/won't be of much assistance.
I've tried everything I can think of...any more suggestions anyone?
HeatherDK
4 Posts
0
February 9th, 2005 17:00
I would suggest you to follow the steps given
below:
(A) Test the DVD or audio playback with the Xircom network card
removed.
Remove the Xircom network card, if present, and test the DVD
and/or audio playback.
(B) Check for drive indexing on removable media drive.
Check to make sure that the removable media drive is not being
indexed. To do this, perform the following steps:
1. Right-click the My Computer icon, on the desktop.
2. Click manage.
3. Click the (+) plus sign next to Services and Applications.
4. Click the (+) plus sign next to Indexing Service.
5. Click the (+) plus sign next to System.
6. Click the Directories folder.
7. In the right pane, check for D:\.
8. If the entry exists, delete it.
9. Close the Computer Management window and reboot the system.
(C) Set power management to Always On
To set power management to Always On, perform the following steps:
1. Click Start, point to Settings, and click Control Panel.
2. Double-click the Power Options icon.
3. On the Power Schemes tab, verify that it is set to Always
On.
4. Click OK.
(D) Uninstall all third-party DVD software.
Many DVD movies ship with third-party DVD players and these applications
may cause problems with DVD playback.
To uninstall all third-party DVD players, perform the following
steps:
1. Click Start, point to Settings, and click Control Panel.
The Control Panel window appears.
2. Double-click Add/Remove Programs.
The Add/Remove Programs window appears.
3. Examine the list of installed applications for third-party
players (e.g: PC Friendly or Interactual Player).
4. Left-click any third-party DVD applications and click the
Add/Remove button.
5. Follow the on-screen prompts to complete the uninstallation.
(E) Reinstall the video driver.
To remove the video driver, perform the following steps:
1. Click the Start button and then click Control Panel.
The Control Panel window appears.
NOTE: For Windows 9x, ME or 2000, you may have to click Start,
highlight Settings, then click Control Panel.
2. Double-click the System icon.
3. If present, click the Hardware tab.
4. Click Device Manager.
5. Click the plus (+) sign next to the Display Adapters category.
6. Right-click the name of the driver you wish to uninstall and
then left-click Uninstall or Remove.
Now download and reinstall the video driver from the link below:
http:
//support.euro.dell.com/uk/en/filelib/index.aspx?sid=INS_PNT_P4_5100&file=86672
In order to view the contents of the above link please copy and
paste it in your browser and press enter. Some email programs
will wrap this address to a second line so you will have to copy
each of the lines directly into the address bar of your browser
with no spaces between the two sections.
Some times this link may be diverted to a page, where in you
will be asked to choose a segment. In that case please select
?Home and Home Office? in the first page you get, then enter
the service tag if required in the next page, and click on ?Go?.
(F) Close all background applications that can influence performance.
Close all programs and applications that are running in order
to increase the performance on DVD playback. Ensure that the
DVD player is the only application running in cases where stuttering
is reporting during playback.
(G) Set the screen resolution to the optimal settings for DVD
playback or Prime Mode for the monitor.
To set the display properties, perform the following steps:
1. Click the Start button, point to Settings, and then click
Control Panel.
2. Double-click the Display icon.
3. Click the Settings Tab.
4. Set the Colors to High Color (16 bit) or the Prime Mode setting
for the monitor.
5. Set the Screen Area to 800 x 600 or the Prime Mode setting
for the monitor.
(H) Make sure you are not performing any type of system operation
while a DVD title is being played.
Playing a DVD is a system resource intensive operation. Multiple
sub-systems are involved in the playback, including the video
sub-system, the processor, memory (both virtual and physical),
audio, and the I/O sub-system. In order for the playback quality
of a DVD title to be optimal, a user should not perform any other
system-intensive operations while playing a DVD.
Examples of system-intensive operations to be avoided while playing
a DVD title include (but are not limited to):
" Power Management functions
" Changing video settings
" Altering performance options
" Running Diagnostics
(I) Make sure this is not a pause during layer transition on
DVD movie playback.
DVD media is written on two layers. When viewing a DVD movie,
it will pause during playback while the transition to the other
layer occurs. This is a limitation of the technology and is not
a Dell hardware failure.
If you notice that there is pausing or stuttering around the
middle of all of your movies, then this is the normal layer transition
that is occurring.
NOTE: This should only occur once for a second. Good DVD movie
producers try to time a scene transition in the movie with the
layer transition to make this less noticeable to the viewer.
(J) Confirm that DMA is enabled for the DVD drive in Microsoft®
Windows® XP.
Confirm that DMA is enabled for the drive:
1. Click the Start button, right-click My Computer, and click
Manage.
The Computer Management window appears.
2. Click Device Manager.
3. Click the (+) plus IDE controllers section.
4. Double-click the appropriate IDE channel.
The IDE Channel Properties window appears.
5. Under the Advanced Settings tab, verify that the transfer
mode is set to DMA if available.
6. Click the OK button to save the change. At this point, you
may need to restart for the change to become active.
(K) Verify Active Desktop is disabled.
To disable Active Desktop, perform the following steps:
1. Click the Start button, point to Settings, and then click
Control Panel.
The Control Panel window should appear.
2. Double-click on the Display icon.
3. Click the Web tab.
4. To Disable the Active Desktop remove the check in the box
View my Active Desktop as a Web Page. (To enable it place a check
in the box).
(L) Clear Start Up.
Run MSCONFIG and remove unnecessary programs running in the background.
Please refer the link below for guidance:
http://netsquirrel.com/msconfig/
Note: Copy and paste the link in the address bar of the Internet
explorer and click on go.
(M) Reinstall the DVD decoder software.
(N) Perform System Restore:
For information on how to perform System Restore follow the steps
given in the link below:
http:
//support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1078131&
c=us&l=en&s=gen&cs=
binu
4 Posts
0
February 21st, 2005 10:00