DVD and CD roms sometimes won't eject

Question

HL-DT-ST DVD-ROM GDR8163B  PHILIPS DVD+-RW DVD8631 were installed on my Dimesion 4700.  Sometimes the discs eject and sometimes they don't.  I went to burn a cd using Sonic Record Now.  The disc was burnt but it ran for almost an hour and wouldn't stop or eject.  It was stuck and I had to disconnect the power and reboot.  I don't need to be told about the hole in the front to open the tray.  I've done that.  What on earth is the problem?  There is an obvious software issue that no one is able to identify.  I don't want to have to go through these manuvers each time I burn or listen to a cd or dvd.  Please help or send a technician.   Joe

Predator · Answer

Joe,

Hover your mouse over the Product Support tab above, click on the Downloads link, then enter information for your system.
Dell has a update / patch for Sonic`s software, this has helped a few, give it a shot. If it does not help, disable Sonic`s DLA program from Start up, this too has caused many issues.

Best Regards

God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.

CD/RW Link

Message Edited by Predator on 01-09-2005 11:25 AM

Joeez · Answer

Unfortunately this misbehavior is not limited to the Sonic application.

Predator · Answer

Sonic`s DLA program and REcordnow has nothing to do with games either but it caused problems.
Again, whether it will help you I cannot say, only a suggestion, try it, don`t, your choice.

Best Regards

God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.

CD/RW Link

Joeez · Answer

Thank you. I did install the fix.  The only confusion was I wasn't sure whether the fix was already included in the version I had since I recently bought from Dell (11/31/2004).  Also on the download when I went to a previous version it actually described a fix related to the tray not opening.  Does the more recent update include the fix that was in  the previous version? This all would be a lot clearer if these systems folks realize who the audience is and get a bit more descriptive.  Thanks again for interest and advice.

rhinnc · Answer

Thanks for the tip. I have been having problems with my dual layere DVD dissapearing. Maybe this will help, anyway I downloaded it and will see!

Storage, Drives & Media

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