So far as I know, that drive should work with your system. Please make sure that you are running the latest BIOS for your system, and restore the defaults by hitting Alt+F after entering setup.
Thank you for the reply. I am running BIOS Version: A06 which is the latest from what I can tell on the downloads in the support site. When I reset to the defaults it still shows my primary hard drive as 40 GB. Any other thoughs?
Well booting from the Windows XP Pro CDROM the blue screen partition selector screen only shows it as a 40 gig drive. Could there possibly be a problem with the drive and maybe getting another one would solve this?
Well booting from the Windows XP Pro CDROM the blue screen partition selector screen only shows it as a 40 gig drive. Could there possibly be a problem with the drive and maybe getting another one would solve this?
What does it say in the Bios?
You might have to download the tools from Seagate to setup the drive and or test it.
I decided that tonight, being the 3rd night in a row that I've sat on the phone, on hold, to talk to a customer service representative from Dell, or should I say India, that I would be as productive as I could be. I purchased my Dell in May of 2003. Since then, I have had an annoying clicking in the hard drive along with occasional beeps that occur while I'm downloading something. I spoke with Jack, who had me remove the hard drive and CD Rom drive. No help. He offered me his email so I could contact him "without having to wait". After emailing him 3 times, no help, no response. He did give me the toll free number to BUY a new hard drive and I get right through. I called again, while I tried to have a "chat" with a representative. I spoke to someone who had me remove Windows XP Service Pack 2. After reconnecting 4 times with him and being disconnected twice by phone, I rebooted. Suddenly my "Dud" could not find the NTFS files while it clacked away like there is a marble in my harddrive. This evening, I waited on hold for 1 1/2 hours and finally spoke to Nick. We increased my paging, reconfigured my system so that it only recognizes programs that start with M???????? and was then told, "Oh, I do not work with laptops, I will put you through to the laptop technicians". After waiting 45 minutes, a lady came on and said she was "patching me through" to the appropriate area. 20 minutes later I was disconnected. So now, I am on hold again, from 5:00 PM est and it is now 6:33 PM listening to the annoying recorded woman trying to tell me how to fix my problems. My problem now is how can Dell broadcast a commercial showing a guy calling a service rep in bed? I know, he's been on hold all day. Now, nothing works properly. I am receiving "Unexpected Errors" etc. My new DSL, which is running at optimum, runs slower than my dial-up. Verizon says I am as fast as I can get and the problem is with my PC. Hmm, sound familiar? My unexpected error was purchasing a Dell. I thought an American company would stand behind their product. I guess that was the old days. If your considering purchasing a Dell, don't believe the false advertising. Go ANYWHERE but Dell. Thanks for the time to be productive Dell.
The drive I purchased this morning from CompUSA has been verified by CompUSA that it is not a seagate drive. They are saying it is a fujitsu 40 GB. It have a fake seagate 100 GB label on the top of the drive. So now I get to deal with seagate and try to get the right drive since CompUSA will not help me at all even though they sold me the shrink wrapped incorrect drive. To say the least I am not to happy about this and hopefully I will be able to get Seagate to honor this or I will be out 216 bucks!
Wrong approach. Walk back in with your receipt and demand to speak to the manager and calmly request a full refund. Mention calling your local TV station re: CUSA selling counterfeit products. If this doesn't work, then call your credit card company and stop the payment.
I have been stewing over this for the last few hours now and I think that is what I am going to do tomorrow. I really resent how they treated me this evening as if I were the person who altered the drive and was trying to return it.
The drive I purchased this morning from CompUSA has been verified by CompUSA that it is not a seagate drive. They are saying it is a fujitsu 40 GB. It have a fake seagate 100 GB label on the top of the drive. So now I get to deal with seagate and try to get the right drive since CompUSA will not help me at all even though they sold me the shrink wrapped incorrect drive. To say the least I am not to happy about this and hopefully I will be able to get Seagate to honor this or I will be out 216 bucks!
Well it would seem to me that CompUsa would have to either give you a refund and or replace the drive. Just make sure you have your reciept when you go back. Yes request to speak with the store manager if you don't get it done by customer service. You bought the drive there so they will have to replace it and they have a return policy too that states they have to take it back.
I have been stewing over this for the last few hours now and I think that is what I am going to do tomorrow. I really resent how they treated me this evening as if I were the person who altered the drive and was trying to return it.
Yes that is a shame, I have never had that problem with CompUSA myself. It sounds to me like you talked to someone who really didn't want to help you. Make sure you don't speak to that person again when you take it back. Also make sure you report the last person you spoke with who treated you like that too.
Rollie_R
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March 9th, 2005 16:00
SmacFar
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March 9th, 2005 17:00
Rollie:
Thank you for the reply. I am running BIOS Version: A06 which is the latest from what I can tell on the downloads in the support site. When I reset to the defaults it still shows my primary hard drive as 40 GB. Any other thoughs?
Scott
Message Edited by SmacFar on 03-09-2005 01:02 PM
ejn63
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March 9th, 2005 18:00
SmacFar
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March 9th, 2005 20:00
It's the Seagate Momentus 2.5" 100GB HD model: ST9100823A-RK
ejn63
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March 9th, 2005 21:00
SmacFar
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March 9th, 2005 21:00
jankerson
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March 9th, 2005 21:00
What does it say in the Bios?
You might have to download the tools from Seagate to setup the drive and or test it.
ejn63
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March 9th, 2005 21:00
SmacFar
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March 9th, 2005 21:00
BIOS is the latest A06 it reports it as a 40GB
SeaTools shows the drive as 40 GB Hitachi_DK23EB-40 SN: 195443, where the heck is that coming from???
Message Edited by SmacFar on 03-09-2005 06:00 PM
ejn63
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March 9th, 2005 22:00
jankerson
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March 9th, 2005 22:00
Cooper2K2
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March 9th, 2005 23:00
I decided that tonight, being the 3rd night in a row that I've sat on the phone, on hold, to talk to a customer service representative from Dell, or should I say India, that I would be as productive as I could be. I purchased my Dell in May of 2003. Since then, I have had an annoying clicking in the hard drive along with occasional beeps that occur while I'm downloading something. I spoke with Jack, who had me remove the hard drive and CD Rom drive. No help. He offered me his email so I could contact him "without having to wait". After emailing him 3 times, no help, no response. He did give me the toll free number to BUY a new hard drive and I get right through. I called again, while I tried to have a "chat" with a representative. I spoke to someone who had me remove Windows XP Service Pack 2. After reconnecting 4 times with him and being disconnected twice by phone, I rebooted. Suddenly my "Dud" could not find the NTFS files while it clacked away like there is a marble in my harddrive. This evening, I waited on hold for 1 1/2 hours and finally spoke to Nick. We increased my paging, reconfigured my system so that it only recognizes programs that start with M???????? and was then told, "Oh, I do not work with laptops, I will put you through to the laptop technicians". After waiting 45 minutes, a lady came on and said she was "patching me through" to the appropriate area. 20 minutes later I was disconnected. So now, I am on hold again, from 5:00 PM est and it is now 6:33 PM listening to the annoying recorded woman trying to tell me how to fix my problems. My problem now is how can Dell broadcast a commercial showing a guy calling a service rep in bed? I know, he's been on hold all day. Now, nothing works properly. I am receiving "Unexpected Errors" etc. My new DSL, which is running at optimum, runs slower than my dial-up. Verizon says I am as fast as I can get and the problem is with my PC. Hmm, sound familiar? My unexpected error was purchasing a Dell. I thought an American company would stand behind their product. I guess that was the old days. If your considering purchasing a Dell, don't believe the false advertising. Go ANYWHERE but Dell. Thanks for the time to be productive Dell.
rickmktg
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March 10th, 2005 01:00
SmacFar
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March 10th, 2005 01:00
Rick:
I have been stewing over this for the last few hours now and I think that is what I am going to do tomorrow. I really resent how they treated me this evening as if I were the person who altered the drive and was trying to return it.
jankerson
2.8K Posts
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March 10th, 2005 01:00
Well it would seem to me that CompUsa would have to either give you a refund and or replace the drive. Just make sure you have your reciept when you go back. Yes request to speak with the store manager if you don't get it done by customer service. You bought the drive there so they will have to replace it and they have a return policy too that states they have to take it back.
Yes that is a shame, I have never had that problem with CompUSA myself. It sounds to me like you talked to someone who really didn't want to help you. Make sure you don't speak to that person again when you take it back. Also make sure you report the last person you spoke with who treated you like that too.