4700 Drive 3 Not found Parallel IDE Slave

Question

I have searched through the Dell forums as well as many other forums on the Internet.    4700's can handle 2 SATA drives and 2 PATA drives.  My system came with 1 160GB SATA hard drive, and 1 16x PATA DVDROM drive.   I left the SATA chain alone, and immediately removed the PATA DVDROM drive.  In its place, I added a Pioneer 108 DVD+-R, and a Seagate 200 GB UTA drive.   Everything was working fine for a few weeks, and then I began to receive a DRIVE 3 PATA IDE SLAVE not found error - which was my DVD+-R.   I then noticed slow burning speeds (Pioneer 108 + Ritek G05 should allow me to burn at 8x) upwards of 50 mins, and found DMA was off and it was in PIO only mode.  I tried switching DMA to on through the Device Manager and editing the Primary IDE channel to no avail.   So I began switching the IDE drives( hard drive to slave, dvd+-r to master, all drives on cs, hardsetting master and slave, etc) and found that whatever drive is on the IDE slave (Drive 3) that drive is fubarred.   If the DVD+-R was master, and the 200GB slave, the DVD+-R was in DMA mode 4 and the 200GB was in PIO only mode.  And vice versa.  So whatever drive was IDE master would function normally, and whatever drive was IDE slave would be deprecated to PIO only.   The fact that the BIOS flags Drive 3 IDE slave as not found each time tells me something is up below the OS level.   I have tried 4 different 80 pin IDE cables, and 2 40 pin cables.  I flashed my BIOS from A06 to A09, and have updated the firmware on the Pioneer 108 drive to 1.18, and then 1.20.    I have also cleared the CMOS several times.   And still, whatever drive is Drive 3 (IDE slave) will be fubarred and slow.   Thanks in advance for any information or assistance you can provide, -Ed Message Edited by FastEddieG on 07-05-2005 01:15 PM

osprey4 · Answer

Eddie:

First, your devices should be jumpered CS and you should use an 80-wire (not 80-pin, they're all 40-pin) IDE cable because of the hard drive. Second, when you muck around with the drive order, you must boot into system setup and allow the BIOS to recognize the devices, or Windows will see something wrong and drop them to PIO mode.

I suggest your delete both devices in Device Manager, delete the IDE controller, then power down, remove both drives, reboot and allow the controller to be reinstalled. Power down, reinstall as I suggested, boot to system setup and make sure both are turned on, then reboot to Windows.

FastEddieG · Answer

osprey,   Thanks for the reply and correction, I meant 80 wire.  I tried CS jumpered, with devices in both positions.  I also tried hardsetting each to master and slave.  And I tried those configurations on multiple cables 2 of which were brand new from previous hard drive purchases.    After each change and before I boot into windows, I would clear the cmos and have it autodetect the drives again.   Regardless of what was where, the slave (drive 3) would also 'fail'.     Again, before it even gets into windows, whatever drive is jumpered/cabled as slave on the PATA chain, it will fail and the BIOS will spit out the error.  However, the drive will work in windows, just in a non-dma mode.  Also, I could turn 'off' drive 3 and the drive will still appear in windows, but still in the non-dma mode and slow.  So it should be safe to take windows out of the picture, as the BIOS doesn't like something with the PATA chain.    I tried the same drive setup (same cable, same 2 drives) on my other 4700 in several different configurations that I tried on my 4700, and the BIOS accepted each configuration with no problems (and DMA was enabled for both drives in Windows).   As noted in another thread by another community contributer, the pata port/controller may be defective.   -Ed

osprey4 · Answer

Ed: Sounds like you've done everything I would have done. Are you using the current BIOS? Have you tried installing the Intel Application Accelerator? This is like a tweak for your chipset drivers.

osprey4 · Answer

Sorry, you're correct.

Skybird · Answer

It sound likely that it is defective.  Best bet is to contact Dell at this point.

FastEddieG · Answer

I will contact Dell Support, thanks. From my research when I originally searched these forums, it didn't look like the Intel Application Accelerator was for my chipset (915), but only for the 800's.

Thanks for the responses.

-Ed

poodleman78 · Answer

Hello.....I am hoping that this might be the same problem that Ed was experiencing. I am also running a dell 4700. I have the factory DVD-Rom in the 'puter, but I upgraded the CD-RW to a DVD-RW drive. Pioneer DVR-710 to be exact. Well, Drive 3 Not Found: Parallel ATA, PATA-1 (PRI IDE Slave). I did not touch the DVD-ROM jumper or anything. But I have changed the factory setting on the Pioneer to Slave instead of master. Now windows see's it but when I boot up this is the screen that I get before proceeding. I am 99% possitive that I installed it correctly. Windows saw it and installed what it needed automatically. No problems in windows...except it now see's the DVD-RW as drive D and the DVD-ROM as Drive E. It used to be the other way around before when the factory CD-RW was in the 'puter. Please let me know if ya'll might have ideas 'bout this small delema. Thanx, John

osprey4 · Answer

John:

Make sure both drives are jumpered to cable select. The DVD±RW should be master. If that's exactly how you've got yours set up, then you should be fine.

The drive letters can be arranged any way you like them in disk management. By default, Windows will assign the next letter for the master, but you can change this.

poodleman78 · Answer

Osprey...thanks for the response. I understand 'bout jumping them for cable. But if they are both set for cable....how would I also jumper the dvd-rw as master at the same time. OOOh....disk management under admin tools right? Ok....I found out to do that. I am a little confused. There are only 3 sections to jumper the original cdrw From right to letft: Master......Slave......Cable *I think...it's hard to understand the engraved info on the back top of the cdrw* ....and there are 5 sections to jumper on the dvdrw.

From right to left....: Master......Slave......Cable......Reserved....Reserved

I did run the dvdrw on cable and the bios setup still gave me the same screen....so I moved it over to slave and still recieving the same screen as well. I've had this 'puter for 1 1/2. ..........John

osprey4 · Answer

I'm not sure how to make it more clear. All drives should be jumpered to cable select. Do not set any jumper to master or slave. Then the position on the cable, not the jumper, determines which drive is master and which is slave.

Storage, Drives & Media

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