I have just unpacked a new Inspiron Notebook and installed the latest Acronis Drive Imaging Software. I see 3 partions on the the hard drive. NTFS, FAT32, FAT16. Acronis cannot backup the entire hard drive. It will backup the NTFS and FAT16 partitions only. Acronis is suggesting that the FAT32 partition is corrupted. I have used Acronis for a couple of years now and have never had a problem with it. Anybody have an idea? I hope someone has an idea. Going to Dell Support and finding someone that really understands the problem has taken forever in the past.
Thanks
:manhappy:
Using the Advanced Forum Search on the bottom of this page, you can quite easily find the answer to this often asked question.
Dell diagnostics, C drive, Dell PC Restore by Symantec (in a hidden partition). Are you imaging the entire disk?
1) Download Build 826 from your support site - you must be registered and log in to access prior builds.
2) Create a boot CD from build 826.
3) Boot from the 826 CD and select Create Image. Be sure to select the topmost checkbox for the source disk marked "entire disk" so it automatically captures all three partitions. Don't use the three individual checkboxes.
4) Proceed to create your image and save it to either a USB2 external hard drive that is recognized by TrueImage 8 or, back up to CD's using the 650MB or 700MB size selection, depending upon your blank CD's.
5) If for any reason the backup fails to the USB2 drive, then back up to CD's.
It's important to realize that TI8 has a compatibility problem with i6000 hardware in all builds after 826. Although it works for some, it doesn't work for everyone.
Now, if the above fails, you have to do a few things to determine if your drive is the problem:
a) Boot your i6000 and press F12 to select Diagnostics. Run the diagnostics and be sure you can enter the Diagnostic Partition afetr the short post-boot diagnostic test. Be sure that all tests pass, especially your hard drive.
b) Reboot and select Start->My Computer->Right Click Local Disk C->Properties->Tools->Check Now and enable both boxes. Restart and observe the results of the check disk process. If you get the message that the volume is clean, proceed to the next step. If it says the volume is dirty, you need to have Dell replace your hard drive.
c) Turn off your computer. Boot up and hold Ctl+F11 until the Dell Restore screen appears. Confirm you want to restore to the "as shipped" drive state and finish your restore.
d) After the restore, shut down and create your image following the steps 1-5 in the first section above.
Good luck and post your results back here so we know what happened.
That seems to be what the error message in True Image was trying to say. I believe at one point I did respond to a repair bad sector message. Will try restoring to original shipped configuration.
Partition on hard drive had bad sectors. Just so happens that was where the Dell PC Restore (Symantec) is located. I tried running the Restore and it crashed, and Windows XP would no longer boot. New drive is on it's way overnight. This looks like the problem is fixed or will be.
rickmktg
2 Intern
•
11.9K Posts
0
August 22nd, 2005 16:00
asd34567
112 Posts
0
August 22nd, 2005 17:00
1) Download Build 826 from your support site - you must be registered and log in to access prior builds.
2) Create a boot CD from build 826.
3) Boot from the 826 CD and select Create Image. Be sure to select the topmost checkbox for the source disk marked "entire disk" so it automatically captures all three partitions. Don't use the three individual checkboxes.
4) Proceed to create your image and save it to either a USB2 external hard drive that is recognized by TrueImage 8 or, back up to CD's using the 650MB or 700MB size selection, depending upon your blank CD's.
5) If for any reason the backup fails to the USB2 drive, then back up to CD's.
It's important to realize that TI8 has a compatibility problem with i6000 hardware in all builds after 826. Although it works for some, it doesn't work for everyone.
Now, if the above fails, you have to do a few things to determine if your drive is the problem:
a) Boot your i6000 and press F12 to select Diagnostics. Run the diagnostics and be sure you can enter the Diagnostic Partition afetr the short post-boot diagnostic test. Be sure that all tests pass, especially your hard drive.
b) Reboot and select Start->My Computer->Right Click Local Disk C->Properties->Tools->Check Now and enable both boxes. Restart and observe the results of the check disk process. If you get the message that the volume is clean, proceed to the next step. If it says the volume is dirty, you need to have Dell replace your hard drive.
c) Turn off your computer. Boot up and hold Ctl+F11 until the Dell Restore screen appears. Confirm you want to restore to the "as shipped" drive state and finish your restore.
d) After the restore, shut down and create your image following the steps 1-5 in the first section above.
Good luck and post your results back here so we know what happened.
OldNavy1939
6 Posts
0
August 22nd, 2005 17:00
OldNavy1939
6 Posts
0
August 22nd, 2005 20:00
1. Currently have Version 8 (Build 937) of TrueImage installed.
2. Ran Dell Diagnostics (F12). No errors.
3. Emailed Acronis on how to get Build 826.
Any suggestions on an alternative Backup software?
:manhappy:
OldNavy1939
6 Posts
0
August 22nd, 2005 20:00
DieCast61
52 Posts
0
August 23rd, 2005 14:00
Wonder if you have a bad sector in that partition?
OldNavy1939
6 Posts
0
August 23rd, 2005 15:00
OldNavy1939
6 Posts
0
August 24th, 2005 02:00
Partition on hard drive had bad sectors. Just so happens that was where the Dell PC Restore (Symantec) is located. I tried running the Restore and it crashed, and Windows XP would no longer boot. New drive is on it's way overnight. This looks like the problem is fixed or will be.
Thanks everyone!