Help sought: Roxio, 8080N CDRW driver problem

Question

Hello all.  I have a Dell Latitude C400 laptop.  In an effort to clear space, I foolishlly deleted Roxio CD Creator.  Immediately, my CDRW stopped working, and the device manager now lists a problem with the device driver for my CDRW (HL-DT-ST CD-RW GCE-8080N).  I tried uninstalling and reinstalling the hardware, but the Wizard continually fails to find the appropriate driver.  I have, of course, all of the factory CDs, so I thought that reinstalling Roxio from the CD would fix the problem.  BUT, since my CDRW does not work now, I am unable to use the factory CDs to fix my issue.  Presumably, I could not even use the Dell CD to reset my system back to factory condition...  I have also visited the Roxio and Dell Download sites, but have not found any downloads that fix this...  All of the Roxio updates fail upon install, indicating that I do not have any version of Roxio on my machine...  Please help. Stranded w/out CDs in Richmond, VA

Skybird · Answer

When you look at the drive in the Device Manager, is there an Error Code present?

cd2np · Answer

Thank you!  Yes, there appears to be an error code.. 'Windows cannot load the device driver for this hardware.  The driver may be corrupted or missing [Code 39]'

Skybird · Answer

Try this Dell Article for Removing the UpperFilters and LowerFilters Values
with the Registry Editor ...............

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1065889&c=us&l=en&s=dhs&cs=19#remove

Storage, Drives & Media

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