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Endwarde

9 Posts

207704

October 20th, 2005 17:00

GX620 with no sound

Hi all
I have a GX620 running WinXP SP2 which is having sound problems.  I have downloaded the latest drivers from the Dell site, but that hasn't helped.  I should have the integrated sound, as I didn't order anything fancy from the machine. 
 
When I look in the sound settings, it doesn't recognize the Soundmax digital adapter, and only shows the modem #0 Line Playback as an option.  Under the Device manager, it shows the adapter, and says it is running fine.  Under the properties/multimedia devices, the entries there have properties which say the driver is installed but it's not working properly. 
 
BIOS has the onboard sound turned on.
 
Not sure where the problem is here.  Anyone have any insight?

Thanks,
Eric

speedstep

9 Legend

 • 

47K Posts

October 20th, 2005 20:00

The 620 is not the same as the earlier soundmax chips.  Driivers for this AC97 Codec arent built into windows XP.
You didnt give a service tag.
Release Title: Audio: Analog Devices ADI 198x Integrated Audio, Driver, Windows 2000, Windows XP, Multi Language, OptiPlex GX520, GX620, v.5.12.01.5246, A23
Release Date: 06/09/2005
Description: ADI Onboard Sound Driver
By downloading, you accept the terms of the Dell Software License Agreement.
File Name File Size Download Time (56K) File Format
ftp://ftp.dell.com/audio/R97809.EXE
You also need to do XP SP2 or Directx 9.0c Redist and the chipset drivers and the Fritz Chip Drivers
BEFORE trying to install the Soundmax.
If you want to know what that is goto
Intel Chipset Software Installation Utility
Driver
 
Release Title: Chip Set: Intel Chipset Software Installation Utility, Driver, Windows 2000, Windows XP, Windows XP x64, Multi Language, Multi System, v.7.0.0.1019, A11
Release Date: 10/12/2005
Description: Software support for Intel Chipsets.

ftp://ftp.dell.com/chipset/R96614.EXE 1 MB 2.6 min Hard-Drive
ST Microelectronics Trusted Platform Module
Driver
 
Release Title: Chip Set: ST Microelectronics Trusted Platform Module, Driver, Windows 2000, Windows XP, Multi Language, OptiPlex GX620, Precision 380, v.1.0.4.11, A01
Release Date: 05/26/2005
Description: TCG Software Stack for TPM 1.2 with integrated installer. 

Endwarde

9 Posts

October 21st, 2005 13:00

Hi SpeedStep, thanks for the input. 

I installed the drivers you recommended, installed the soundmax driver and it is still in the same state.

My service tag is:

Just as a background, I put Win XP on here with a RIS installation and installed SP2 and MS Office 2003 software via Active Directory. 

speedstep

9 Legend

 • 

47K Posts

October 22nd, 2005 01:00

Installing Drivers should be done VIA the LOCAL Administrator Account.

Accounts on a domain that are not included in the LOCAL PC "ADMINSTRATORS" group
will be UNABLE TO INSTALL DRIVERS.

Many Zelot administrators also put in polices that override local policys and dont
allow you to install.


LOCAL NOT ATTACHED TO ANY LAN C: ADMINISTRATOR must install the driver.

faresallolo

1 Message

January 31st, 2012 03:00

Hi everyone

I have a GX620 running WinXP SP3

My service tag:<ADMIN NOTE:Service tag removed per privacy policy>

It shows no audio device even though its there in device manager here some pictures:

speedstep

9 Legend

 • 

47K Posts

February 8th, 2012 07:00

You should not have any yellow ?

Onboard Audio can be disabled in CMOS.

Intel 945G Graphics Controller

Release Date: 6/7/2005

Version: A006.14.10.4299

Importance: Recommended

Download Type: Driver

File Format: Hard-Drive

File Size: 3MB

ftp.us.dell.com/.../R98241.EXE

Analog Devices ADI 198x Integrated Audio

Release Date: 6/7/2005

Version: A235.12.01.5246

Importance: Optional

Download Type: Driver

File Format: Hard-Drive

File Size: 7MB

ftp.us.dell.com/.../R97809.EXE

Vista32 drivers

Analog Devices ADI 198x Integrated Audio, v.5.12.01.7010, A25

Version: A255.12.01.7010

Download Type: Driver

File Format: Hard-Drive

File Size: 3MB

ftp.us.dell.com/.../R145551.EXE

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Advanced Features

Dell™ OptiPlex™ GX620
User's Guide

  LegacySelect Technology Control  <ADMIN NOTE: Broken link has been removed from this post by Dell>

  Manageability

  Security

  Password Protection

  System Setup

 

  Booting to a USB Device

  Clearing Forgotten Passwords

  Clearing CMOS Settings

  Hyper-Threading

  Power Management

 

 

Entering System Setup

  1. Turn on (or restart) your computer.
  2. When the blue DELL™ logo appears, press immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop.

Then shut down your computer and try again.

System Setup Screens

The system setup screen displays current or changeable configuration information for your computer.

Information on the screen is divided into three areas: the options list, active options field, and key functions.

Onboard Devices

Integrated Audio

Enables or disables the onboard audio controller

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