Dell inspiron 6000 CD/DVD drive does not work.

Question

My cd/dvd drive stop working. I purchase this laptop less than six months. The drive was working fine. Now I can't play music or dvds, windows xphome does not even recognize that I have a dvd drive.  I have new programs to install for school and I can't. I cantacted dell support, the technician took me through different diagnosis. According to him it is o.k., but I am still stuck. I can't afford to pay what they are asking to do further test.   I would appreciate some help to fix this, i spent everthing on this system.

CaptainHerb · Answer

I had a similar problem and suffered the time-consuming tech support routine. I was finally able to resolve the problem by using system retore under Start/Programs/Accessories/System Tools/System Restore. Try restoring to a date when the drive actually performed correctly.

Hope this helps.

Raphyd · Answer

Thanks very much. I took your suggestion, and I finally found something that worked. It seems to me that this drive does not interact too well with certain software. I restored my system to an earlier time and the problem went away. After many calls, emails, etc, etc. The problem is solved. Thanks again.

Storage, Drives & Media

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